IT Service Desk Agent — First‑Line Support
Job in
Abilene, Taylor County, Texas, 79608, USA
Listed on 2026-09-07
Listing for:
Abilene
Full Time
position Listed on 2026-09-07
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, English Customer Service -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
City of Abilene is posting a Service Desk - Call Center Agent for its Information Technology division. The role handles incoming requests via phone, email, and tickets, delivering first-level IT support and proper documentation, with escalation to higher tiers when needed.
The ideal candidate has at least one year in customer service or help desk, a high school diploma, and familiarity with Microsoft 365 and AD. Local on-site work at City Hall is required.
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