Client Service Specialist

Master Scapes is hiring a full-time Client Service Specialist.

If you are naturally upbeat, bubbly, warm, and confident on the phone, love helping people, and enjoy keeping details organized, this could be a great fit.

At Master Scapes, this role is a key support position for our sales and client service team. You will help create a great client experience by handling communication well, building proposals accurately, keeping systems updated, and making sure important follow-up doesn’t get dropped. More than that, we are looking for someone who will serve as a true client advocate — someone who doesn’t just respond to requests, but takes ownership of the interaction, helps guide the client well, and is driven to ensure a resolution.

• Answer inbound client calls with a cheerful, professional, and helpful tone
• Build rapport quickly and help clients feel welcomed, cared for, and confident in working with us
• Serve as a true client advocate by helping clients navigate questions, concerns, and next steps
• Own client interactions from start to finish and work to ensure clear resolution
• Make daily client call-aheads for scheduled services and appointments
• Build proposals accurately and support proposal workflow
• Enter and maintain accurate client and job information in Aspire
• Use our various systems to manage CRM activity, follow-up, and proposal support
• Respond to client questions and route issues to the right team member when needed, while staying engaged until the client’s need is resolved
• Coordinate with sales, operations, and other divisions to keep communication clear
• Keep clients informed about schedules, changes, and next steps

• Strong customer service skills with patience, empathy, professionalism, and follow-through
• A genuinely upbeat, bubbly, warm, and confident phone presence on every call
• A natural desire to advocate for clients, not just react to what they ask for
• Personal ownership and pride in making sure client needs are fully handled
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Ability to multitask and stay organized in a fast-paced environment
• Good problem-solving skills and sound judgment
• Comfort working in systems like Aspire, Pipedrive, Microsoft Outlook, Teams, Word, and Excel
• Flexibility and adaptability when priorities shift

• Client call-aheads are made every day
• Proposals are built accurately and on time
• Client and job data is entered into Aspire accurately
• Clients feel supported, informed, and genuinely advocated for
• Client questions and concerns are owned through resolution
• Internal teams can rely on your notes, follow-through, and communication

This role reports to the Client Service Manager and works closely with the VP of Sales.

• Positive company culture. Led by our shared values of relationships, honesty, innovation, knowledge, and efficiency, we aim to cultivate an environment that improves lives.
• Opportunities to grow. We want to grow as a company, and we want you to grow with us.
• Competitive pay. We care about our people and aim to provide industry-competitive wages.
• Benefits. We offer health insurance plans, Health Savings Accounts, and retirement plans.
• Time off. We offer paid time off and holidays, and we operate on a regular Monday through Friday work week.

If you love helping people, owning the outcome, and creating a great client experience, we’d love to hear from you.