Bilingual Customer Service Representative

Job Details

Job Location:

Abilene Site
- Abilene, TX 79606 Salary Range: $16.50 - $24.00 Hourly

Job Shift: 2nd shift (Evening) Job Category:
Admin
- Clerical

We are seeking talented Customer Service Representatives who will be responsible for the meaningful work of Focusing on the Human Side of Technology ® by providing courteous and efficient service for our members. We are a 24/7 Call Center that receives after-hour and overflow calls for cooperative and utility companies across the United States regarding power outages and bill pay. You will never make a sale, call out for collections, or solicit business.

At CRC, you will make a difference in countless people’s lives by being a calm and professional human voice to call when disaster hits, rather than an automated voice message. Your work here at CRC matters to real people and their security!

• Fixed Starting Wage: $17.00 per hour
• Pay Range: $16.50 - $24.00 hourly
• Full-time and Part-Time schedules are available
• Bilingual (Spanish):
  Extra $1.00 per hour
• 2nd
  
  Shift: 4 pm
  - Midnight
• Extra $.75 per hour (Monday-Friday)
• 3rd Shift: Midnight - 8:00 am
• Extra $1.25 per hour (Monday-Friday)
• Weekend availability (Saturday & Sunday)
• Extra $2.00 per hour
• This position requires two out of three weekends scheduled
• Holiday Pay
• Opportunity to work remotely after your first 90 days with proven reliable attendance and performance

• Great Work/Life Benefits – Paid Time Off (PTO), Wellbeing Time Off, Community Volunteer Time Off, 6 Paid Holidays, and School Conference/Activity Leave
• Opportunity to work remotely after your first 90 days with proven, reliable attendance and performance
• Health benefits – medical, dental, & vision + many more
• 401K with generous company match.
• Tuition reimbursement
• Regular recognition events to celebrate and thank our employees
• Opportunities for Advancement
• Opportunities for extra pay
• Free alarm monitoring for medical, environmental, and security alarm systems
• Rewarding Recognition Programs
• Supportive and inclusive work culture

• Takes incoming calls for our electric cooperative members. Navigates tools and resources to address the members’ inquiries properly
• Maintain a high level of service and meets performance targets.
• Maintain composure and demonstrate a calm, professional position while adapting to difficult situations, and uses de-escalation techniques when appropriate.
• Participates in procedure training in the classroom, and on-the-job training, and reviews all available manuals and resources to acquire and increase product knowledge.

• Ability to read, analyze and interpret instructions
• Excellent communication skills
• Proven ability to effectively learn/use CRC Link and other software associated with Call Center Operations
• Ability to maintain confidentiality
• Ability to accurately type/keyboard and navigate computer screens with reasonable speed.
• Ability to thrive in our fast-paced, customer-focused environment
• Ability to be flexible and receptive to change

• 1 or more years of Customer Service experience required
• Experience in a Call Center setting preferred
• High School Diploma or equivalent preferred
• Fluent in both English and Spanish
• Employees are required to be honest and trustworthy with a satisfactory background check and drug screen before they start

The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear; use…