Service Writer

Yellowhouse Machinery is currently accepting applications for Service Manager at our Abilene TX location. Our applicants must exhibit strong work ethic and be able to provide supporting references. Must be able to assist the Service Manager in maintaining accurate and on-time billing, reports and records relative to the service department’s operation within the dealership.

Reports To:

Service Manager

Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.

Promotes and adheres to company policy at all times with emphasis on a team mentality.

Administers the warranty claim process to maximize the efficiency and return on warranty claims.

Understands warranty regulations and is able to provide consultation to Service Managers, Techs, and Parts Department Personnel on the proper way to proceed with a warranty situation.

Processes customer pay invoices, warranty and/or product improvement claims including the computation of charges, submission and follow-up.

Communicates to departmental management about warranty status on a regular basis.

Fields internal and external customer inquiries to the Service Department.

Promotes customer service at all times throughout the organization.

Executes other duties as assigned by management

Employer Paid health, dental, vision, and life insurance, 401K, and PTO

Requirements

2+ years experience in Service Department operations is preferred

Basic knowledge of accounting practices

Knowledge of office procedures

Understands the service software in the dealer business system and Deere Warranty system

Ability to use standard desktop load applications such as Microsoft Office and internet functions

General understanding of mechanical/technical terms is preferred

High School Diploma or equivalent experience

Pass a background check, drug test and physical