Financial Aid Counselor; Non-Exempt

Position: Financial Aid Counselor (Non-Exempt)
POSITION: Financial Aid Counselor (Non-Exempt)

HSU JOB FAMILY CLASSIFICATION: Financial & Accounting Professional I

DEPARTMENT: Financial Aid

SUPERVISOR TITLE: Vice President for Enrollment Management

FLSA STATUS: Non-Exempt

EXEMPTION: N/A

LOCATION: HSU Campus, Abilene, Texas

TARGET HIRE DATE: As Soon As Possible

HSU CHRISTIAN STANDARD REQUIREMENT FOR EMPLOYMENT - Candidate must profess aChristian Faith, maintain membership in a local congregation, and respect thevalues and distinctives central to the historically Baptist values of HSU as reflected in the University's Statement of Faith.

CONTACT INFORMATION: Human Resources  or careers

SUMMARY/SCOPE:

Functions as an integral memberof the Financial Aid Office, counseling and serving students. The Financial Aid Counselor should be a highly organized and student-focused individual.

This position is responsible forefficiently managing student inquiries and providing exceptional support viacalls, office visits, and emails.

The primary objective will be toassist students in navigating the financial aid process and ensuring timely and accurate responses to their inquiries.

This is an excellent opportunity for someone who thrives in a fast-paced environment, possesses strong communication skills, and is passionate about helping students achieve theireducational goals.

This position will be dedicated to collaborating with other members of the financial aid team to streamline processes, share knowledge, and contribute to continuous improvement initiatives that serve our students well.

HSU JOB FAMILY CLASSIFICATION INCLUDES THE FOLLOWING:

ESSENTIAL DUTIES AND RESPONSIBILITIES: These examples do not include all possible tasks & do not limit the assignment of related tasks.

Interacts with students applying for financial aid, such as loans, grants-in-aid, or scholarships, to discuss eligibility for assistance in college or university by performing the following duties.

Conferswith individuals and groups to disseminate information and answer questionsrelating to financial assistance available to students enrolled in college or university.

Meets with students to obtain information needed to discuss eligibility for aid.

Compares data on students' applications,such as proposed budget, family income, or transcript of grades, witheligibility requirements of assistance program.

Determines amount of aid, consideringsuch factors as funds available, extent of demand, and needs of students.

Authorizes release of funds to students and prepares required records and reports.

BASIC RESPONSIBILITIES:

Partner with other Financial Aid team members to serve HSU students.

Provide superior customer service to students, parents, and other HSUstaff.

Possess superior communication, both written and verbal.

Collaborate across campus departments to ensure student success.

Area of specialty(loans, grants, scholarships, verification, etc.,) determined after hire.

Provide financial aid counseling and serve as a main point of contact for studentvisits, emails, and calls regarding financial aid awards.

Apply knowledge of basic federal and state financial aid policies as well asinstitutional aid policies.

Striveto retain current students and recruit new students by offering and promotingeffective customer service.

Gatherthank-you notes from student recipients of endowed scholarships.

Coordinate with various internal departments regarding endowed scholarship budgets.

Adhereto guidelines in the University Personnel and Safety Handbooks and departmentalpolicies.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Thisjob has no supervisory responsibilities.

COMPETENCIES:

Thisis your opportunity to demonstrate how your education and/or experience in your current or previous job relates to each function of this position.

On a separate sheet of paper, write aparagraph for each competency listed below describing your background and qualifications in each area.

Interview decisions are partially based on this information.

To perform the job successfully, an individual should demonstrate the following competencies:

Job Knowledge -Competent in required job skills and knowledge; exhibits ability to learn andapply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; usesresources effectively.

Customer Service -Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Quality Management - Looksfor ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organizational Support -Follows policies and procedures; completes administrative tasks correctly andon time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

Adaptability - Adaptsto changes in the work environment; manages competing demands; changes approachor method to best fit the…