Service Advisor

Arrow Ford is seeking an experienced Service Advisor to join our growing team. The right candidate is a confident communicator, highly organized, and genuinely motivated to help customers accomplish their goals.

As a Service Advisor, you’ll serve as the primary point of contact for customers throughout the repair process, building trust, providing consistent updates, and ensuring a best-in-class service experience from write-up to delivery.

We invest in our people and it shows. Arrow Ford has proudly served Abilene since
1964, and we’re committed to building careers, not just filling positions.

• FREE childcare for school-aged children (I-CAN Kids program)
• Custom and competitive pay plans
• Low-deductible health, vision, and dental coverage
• Voluntary insurance options (disability, cancer, and more)
• 401(k) with company participation
• Paid vacation, holidays, and sick leave
• Company parties, events, and trips
• Employee discounts on vehicles, accessories, and service
• Closed on Sundays

You will be responsible for delivering exceptional customer service while keeping repairs accurate, efficient, and on schedule.

Key responsibilities include:

• Greet customers, listen carefully, ask strong questions, and identify service needs
• Accurately document concerns and vehicle issues on the repair order
• Verify and update customer contact information, including email
• Review service history, perform walkarounds/inspections, and recommend maintenance as needed
• Provide complete, accurate estimates for labor and parts
• Maintain consistent communication with customers regarding status and timelines
• Coordinate repair progress to ensure work is completed on time and fixed right the first time
• Obtain customer approvals for repairs (including additional recommendations)
• Inspect completed repair orders for accuracy, pricing, and legibility
• Meet or exceed add-on and service sales goals
• Follow up to ensure customer satisfaction
• Complete all required OEM and dealership training

• Service Advisor experience required
• Dealership experience preferred
• Ability to thrive in a fast-paced environment and manage priorities
• Strong communication and customer service skills
• Valid driver’s license and clean driving record
• Willing to complete a pre-employment drug screen and background check

Arrow Ford is locally owned and operated in Abilene, Texas, serving the community since 1964. The Arrow family includes Ford, Mitsubishi, Loan Arranger, Arrow Point Auto Mall, Service Department, Quick Lane, Body Shop, Rental Car, and Auto Accessories & More.

Our mission is simple: help our customers, coworkers, and communities accomplish their goals.

Arrow also created Arrow For Life, a customer rewards program including an Engine For Life Guarantee, lifetime oil changes, and more—because we believe in doing business the right way and building long-term relationships.

Arrow Ford provides free, on-site childcare for school-aged children, including after-school care, summer care, and coverage during holidays and bad weather days—built to support dealership schedules and working families.

We invest in employee growth through OEM training, in-house mentorship, and career ladder programs designed to help you advance.

From employee events to a support fund and meaningful discounts on vehicles and service—Arrow is a place where team members are valued.

If you’re an experienced Service Advisor looking for a team that values professionalism, communication, and growth,we’d love to meet you.

Arrow Ford Service Department – Abilene, TX

Arrow Ford is an Equal Opportunity Employer and prohibits discrimination and harassment in accordance with federal, state, and local laws.