Zoo Society Billable - Zoo Guest Services - TE

General Description

Under general supervision, perform a wide range of customer service duties, sales, and support functions in Guest Services at the Abilene Zoo. Provides administrative support to the Guest Service Managers and Assistant Managers and directs Zoo visitor traffic.

Posted Friday, July 17, 2026 at 6:00 AM.

This position does not exercise supervisory duties.

• Greets and directs visitors to the Abilene Zoo and answers general questions.
• Provides administrative support for the Guest Service Managers and Assistant Managers.
• Assists with general customer services including answering guest inquiries, giving directions, and providing information on zoo functions and activities.
• Processes incoming and outgoing calls, registers payments, handles reservation and visitation paperwork, operates equipment, and prepares food.
• Maintains, inspects, cleans, inventories, and follows policies and procedures of assigned equipment, areas, and surrounding spaces.
• Assists with guest surveys and other reports.
• Guest Services employees over 18 years may operate City vehicles and/or motorized equipment (trains, gators, golf carts).
• May assist with other Guest Services operations.

Perform other job related duties and responsibilities as assigned.

• Administrative and office management principles, procedures, and practices.
• Basic math skills including addition, subtraction, multiplication, division, and percentages.
• The safe operation of equipment and vehicles.

• Operate a computer and other office equipment.
• Manage time effectively.
• Provide excellent customer service and communicate clearly.
• Efficiently and accurately manage cash handling functions.
• Interact with zoo guests in a professional and courteous manner.

• Maintain confidentiality of client information.
• Work independently.
• Demonstrate a positive attitude and initiative.
• Organize and plan work activities to meet deadlines.
• Use resourcefulness and tact when dealing with upset customers.
• Accommodate changing work priorities.
• Follow and enforce Abilene Zoo rules, policies, and procedures.
• Establish and maintain cooperative working relationships internally and externally.
• Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
• Perform as a team member in a manner that accomplishes the Division’s mission while treating team members with dignity, courtesy, and respect.

Entry level position. Preference may be given to individuals with previous customer service experience.

A high school diploma, GED, or in the process of obtaining either is required.

Train Operation requires staff to be a minimum of 18 years of age with a valid driver’s license. Food Handlers Permit will be required if preparing food.

• Bloodborne Pathogens and Haz Com training required within 60 days of employment.
• Must be at least 16 years of age.
• Must be able to work a flexible schedule that may include nights, holidays, and weekends.
• Must be able to work outdoors in extreme heat and cold.
• Physical strength demand:
  Sedentary (lifting up to 10 lb), Light (lifting up to 20 lb; carrying up to 10 lb), Medium (lifting up to 50 lb; carrying up to 25 lb), Heavy (lifting up to 100 lb; carrying up to 50 lb), Very Heavy (team lifting over 100 lb; carrying more than 50 lb).

• E – Standing (extensive 100–70% of time)
• A – Sitting (almost never)
• M – Walking, Lifting, Carrying (moderate 60–30% of time)
• I – Pushing/Pulling, Overhead Work, Fine Dexterity, Kneeling, Crouching, Bending, Twisting (infrequent 20–10% of time)
• A – Crawling, Climbing, Balancing (almost never)
• E – Vision, Hearing, Talking (extensive)

Pay Type:

Hourly
Hiring Minimum Rate: 13.18 USD
Hiring Maximum Rate: 15.82 USD

Location:

Zoo, 2070 Zoo Ln, Abilene, Texas, United States of America