Guest Services, Entertainment & Gaming

** Job Summary
** Guest Services Team Members are responsible for creating a welcoming, safe, and positive experience for all guests attending events at the Abilene Convention Center. Team members serve as a primary point of contact for guests, providing assistance with seating, directions, accessibility needs, event information, venue policies, and general inquiries.
** Essential Duties and Responsibilities
*** Greet and welcome guests as they enter the venue with a friendly and professional demeanor.
* Scan guest tickets and verify that guests have valid tickets, credentials, or other authorized access.
* Assist guests with locating their seats, sections, entrances, restrooms, concessions, suites, and other venue amenities.
* Check tickets and credentials when guests are attempting to access restricted or designated seating areas.
* Provide accurate directions and helpful information regarding the venue, event, schedule, and available services.
* Provide assistance to guests with accessibility needs and ensure they are directed to appropriate resources and accommodations.
* Respond promptly and professionally to guest questions, complaints, concerns, comments, and requests for assistance.
* Demonstrate excellent customer service and maintain a positive attitude when interacting with guests, vendors, employees, performers, and event personnel.
* Accurately communicate event, venue, and operational information to guests.
** Required Qualifications
*** High School Diploma or equivalent.
* Must be at least 18 years of age.
* Excellent verbal and written communication skills. Ability to read, write, and understand English in a professional working environment.
* Friendly, outgoing, approachable, and guest-focused personality. Strong interpersonal and problem-solving skills.
* Ability to work effectively both independently and as part of a team.
* Basic computer skills preferred.
* Must be available to work evenings, weekends, holidays, and varying event schedules.
** Work Conditions &

Physical Requirements
** The physical demands described below are representative of those required to successfully perform the essential functions of the position. Reasonable accommodations may be made for individuals with disabilities.
* Work is performed with moderate supervision.
* Must be able to continuously walk, stand, and move throughout the venue for extended periods.
* Employees may be assigned to work indoors or outdoors, including positions exposed to varying weather conditions.
* Employees may be required to work in crowded, high-volume environments with elevated noise levels.
* Employees may be scheduled to work late evenings or early mornings.
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* NOTE:

** The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons.
* Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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