Call Center Digital Operations Agent
Listed on 2026-07-03
-
Finance & Banking
Office
Location:
Abilene, Texas, United States
- Provide support to our Contact Center and Staff.
- Respond to all customer service communication channels.
- Oversee and ensure our ability to meet Service Level Expectations while maximizing agent productivity.
- Internal contacts are operations, loan administration, personal bankers, tellers, managers and assistant managers of all First Financial Bank shares, Inc. locations.
- External contacts include current and prospective customers.
- Will be required to work holidays.
- Change COA/ Verify Stops
- Failed Microdeposits
- External Account Verification
- UOpen
- External Emails (Web & Mobile)
- Secure Messages
- Mobile Bill Pay FI Holds
- Bill Pay Deceased
- Bill Pay Closed
- Kofax Processing/E-Sign
- UOpen Funding
- Home Banking Enrollment
- Trism Debit Card
- New Account & CIF Reports
- General Online Banking Maint.
- Loan Payment Verification
- Sorting/Scanning
- Two years of consistent customer care experience, preferably in financial services, six months of Call Center experience is desirable.
- High School diploma or GED.
- Excellent written / verbal communication and customer service skills, proficiency in Windows based applications.
- Ability to be flexible and in a fast-paced, ever changing environment and be able to adapt to handle all tasks presented to them in a timely professional manner.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.35(c)
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).