MC Patient Services Specialist

Position Description

This position is responsible for ensuring the smooth flow of operations in a correctional facility medical clinic. Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department.

Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to a supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners.

Major/Essential Functions

• Schedules patients for appointments through the electronic medical record (EMR) system when needed and enters sick call requests (SCR) into EMR.
• Telehealth presenter.
• Checks access to care through EMR.
• Patient Throughput Management
• Ensures protected health information (PHI) is scanned into EMR.
• Assist when needed in processing patients through EMR.
• Schedules and completes paperwork for offender Record Reviews.
• Effectively participates in the overall goals of the Managed Care team.
• Copies records for patient liaison, attorney general, and others who are authorized to receive and/or review PHI.
• Support the goal of the unit by attending meetings.
• Acts as courier to facilitate the EMR operation.
• Performs all other health information tasks as necessary.

About Managed Care:
Since 1989, TTUHSC Managed Care has served as a healthcare delivery service, providing high quality, low cost healthcare to patients within the Texas Department of Criminal Justice system. We provide medical, mental health, and dental services to patients in 22 facilities throughout West Texas. Managed Care emphasizes our values-based culture in all we do. You can learn more about TTUHSC Managed Care by visiting our website HERE.

Preferred Qualifications

• One year of experience with medical terminology, preferably in a clinical setting
• One year of experience using electronic health records
• One year experience working in a high-security or regulated environment
• Experience using Microsoft Office programs
• Previous correctional experience

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app
4.ttuhsc.edu/payplan.

EEO Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees.

To view this report, visit the TTUHSC Clery Act website at https://(Use the "Apply for this Job" box below)..

Introduction

Nationally recognized as a Great College to Work For
, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and…