MC Patient Services Specialist

Overview

Introduction:
Nationally recognized as a Great College to Work For. Join TTUHSC as we change the future of health care.

About TTUHSC:
Texas Tech University Health Sciences Center educates students, provides patient care, and advances knowledge through research. TTUHSC graduates many health care professionals and provides clinical services to millions across Texas and beyond. We are committed to a values-based culture and an exceptional workplace that puts people first.

This position is responsible for ensuring the smooth flow of operations in a correctional facility medical clinic. Employees serve as primary contacts for patients, prepare necessary paperwork before visits, receive patients, and maintain records. The role may coordinate other clinic services, respond to requests for patient information, and maintain related department information. Employees work under general supervision, following established procedures; unusual problems are referred to a supervisor.

Work is performed in a medical clinic within a correctional facility and may involve high contact with patients, facility staff, and partners.

• Schedules patients for appointments through the electronic medical record (EMR) system and enters sick call requests (SCR) into EMR.
• Telehealth presenter.
• Checks access to care through EMR.
• Patient Throughput Management.
• Ensures protected health information (PHI) is scanned into EMR.
• Assists in processing patients through EMR as needed.
• Schedules and completes paperwork for offender record reviews.
• Contributes to the goals of the Managed Care team.
• Copies records for patient liaison, attorney general, and others authorized to review PHI.
• Attends meetings to support unit goals.
• Acts as courier to facilitate EMR operations.
• Performs other health information tasks as necessary.

Since 1989, TTUHSC Managed Care provides medical, mental health, and dental services to patients in 22 facilities. We emphasize a values-based culture. More information is available on TTUHSC Managed Care website.

One (1) year of customer service, office, or related experience required. Additional education may substitute for the experience requirement.

• One year of experience with medical terminology, preferably in a clinical setting
• One year of experience using electronic health records
• One year experience working in a high-security or regulated environment
• Experience using Microsoft Office programs
• Previous correctional experience

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Job Type: Full Time

Pay Basis:
Hourly

Pay Grade Minimum: 17.00

Pay Grade Maximum: 19.00

Pay Statement:
Compensation is commensurate with qualifications and budgetary guidelines. See institutional pay plan for details.

Grant Funded? No

Travel Required:

None

Shift: Day

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or status as a protected veteran.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act requires campuses to publish and distribute annual security reports. To view the report, visit the TTUHSC Clery Act website.