Scheduling Rep, Hendrick Clinic Dr. Schultz

* JOB SUMMARY

* The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions, such as receptionist, registration clerk, or medical assistant.

* JOB REQUIREMENTS

* Minimum Education

* High school diploma or general equivalency diploma (GED)

* Minimum Work Experience

* Minimum one year of experience in an appointment scheduling position

* Required Licenses/Certifications

* Required Skills, Knowledge, and Abilities

* Knowledge of medical practice protocols related to scheduling appointments

* Knowledge of manual/computerized scheduling systems

* Knowledge of customer service principles and techniques

* Skill in communicating effectively with physicians/clinicians about scheduling preferences

* Skill in maintaining master appointment schedule via manual or computerized means.

* Skill in producing reports about appointment patterns as needed

* Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly

* Ability to communicate calmly and clearly with patients about appointments in all circumstances, including when they are ill or have an emergency.

* Ability to analyze situations and respond appropriately

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