Patient Service Representative Supervisor

Gateway Diagnostic Imaging is actively searching for a Patient Service Representative Supervisor to join our team at our location in Abilene, TX
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The Patient Service Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments.

• Manages the training and onboarding of new team members
• Participates in the recruiting, interviewing, and hiring process
• Leads regular staff meetings and associate one-on-ones
• Monitors and approves timecards
• Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/ or terminations when necessary
• Defines job responsibilities/specialty tasks and priorities
• Develops and monitors the teams’ performance through a QA process
• Establishes employee schedules to provide for planned time off, ensuring appropriate staffing levels and adequate department coverage (5%)
• Completes other tasks and projects as assigned

• High School Diploma or equivalent required.
• 2-3 years office experience in a healthcare setting
• Excellent customer service skills

• Medical / Dental / Vision / Life / Pharmacy Plans, with Benefits effective first day of the month following hire date
• 401(k) with Immediate Eligibility to Defer and Safe Harbor and Profit-Sharing Contributions upon meeting eligibility requirements
• Employer Paid Short-Term Disability
• Employer Paid Life/AD&D
• Voluntary Life
• Paid Maternity Leave
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program

Gateway Diagnostic Imaging is a leading provider of diagnostic imaging, offering a comprehensive array of imaging services in a comfortable and service-focused outpatient setting.

The Gateway philosophy is to bring together state of the art equipment, the most qualified radiologists in the community, and superior customer service for the referring physicians, patient, and payors to provide the best in outpatient radiology. We are well known for our uncompromising commitment to patient care provided in a warm, caring atmosphere, and a strong belief that quality diagnostic imaging and excellence in service results in cost effective medical care.

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