Employee Relations Consultant-1

ER Consultant 1 - Data Center People Support

The Oracle Employee Relations team is looking for an ER Consultant 1 - Data Center People Support to join our on-site data center HR support team in Abilene, Texas. The Oracle ER team is a results-oriented team that works with employees and leaders to help make Oracle a great place to work. We are a team of skilled human resource professionals who enjoy working in a collaborative environment within a fast-paced, dynamic, and innovative technology organization.

Oracle Data Centers operate 24/7 to support mission-critical cloud infrastructure. The ER Consultant 1 - Data Center People Support is an on-site, entry-level ER role supporting Abilene, Texas. This position supports routine employee relations intake, case documentation, manager process guidance, and timely escalation of higher-risk matters. The role partners closely with Human Resources, Employment Practices, Legal, HR Ops/Payroll, Benefits/Leave, Security, and other HR Centers of Excellence to help ensure consistent, confidential, and timely resolution of workplace matters.

Work Environment Requirements:

This role supports a 24/7 operation and requires consistent on-site presence at the Abilene, Texas facility, including interaction with day and night shift teams. The role is subject to controlled-access protocols, which may include biometric identity verification for secure site entry.

Coverage Model:

• Core on-site coverage: ~7:00 a.m.
  
  - 10:00 p.m. via overlapping shifts
• Example shifts (may vary): 8a-5p, 10a-7p, 1p-10p
• Weekend/holiday coverage: rotating schedules
• Overnight coverage: structured handoffs and escalation path; on-call participation may be required based on site needs

Responsibilities:

• Serve as an on-site first point of contact for routine employee relations questions and intake from employees and frontline managers; explain process steps and escalate as needed.
• Perform structured intake, triage, and documentation in the ER case/ticketing system; maintain accurate notes, supporting materials, and next-step tracking through resolution.
• Support ER Consultants and HR partners with day-to-day employee relations matters, including workplace concerns, conduct follow-up, attendance issues, and policy questions, escalating more sensitive or complex issues as appropriate.
• Support routine manager coaching by preparing documentation, templates, timelines, and talking points for review by ER or HR partners.
• Coordinate ER workflows such as scheduling conversations, collecting relevant documents, confirming action items, and ensuring timely handoffs while maintaining confidentiality.
• Identify and promptly escalate elevated-risk concerns, including discrimination, harassment, retaliation, threats, workplace violence, serious safety/security concerns, or other matters requiring specialized review.
• Maintain on-floor presence across buildings and shifts; build relationships with employees and shift leaders and share recurring themes with ER and HR leadership.
• Support ER reporting, case tracking, communications, process improvements, and other HR projects as assigned.

Qualifications:

Minimum Qualifications

• Bachelor's degree in Human Resources, Business, Psychology, or related field or equivalent experience.
• No prior employee relations experience required; willingness to learn Oracle policies, ER playbooks, case documentation standards, and escalation practices.
• Strong customer service mindset and comfort handling in-person employee and manager questions with professionalism and care.
• Strong written communication, attention to detail, and ability to maintain accurate, confidential documentation.
• Ability to effectively collaborate with internal stakeholders, including Legal, Benefits, HRS, HR Ops/Payroll, Employment Practices, Security, and other COE partners, on routine or low-complexity matters and escalations.
• Willingness and ability to work an on-site, shift-based schedule including rotating weekends/holidays.

Preferred Qualifications

• Internship, coursework, or exposure in HR, employee services, operations support, compliance, or customer-facing support.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Exposure to hourly workforce environments such as operations, manufacturing, logistics, facilities, or data centers.
• Experience with case/ticketing systems and/or HRIS, or demonstrated ability to learn new systems quickly.
• Interest in employee relations, manager coaching, workplace investigations, policy interpretation, and controlled-access environments with safety/security requirements.

Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements. Range and benefit information provided in this posting are specific to the stated locations only US:
Hiring Range in USD from $25.82 to $50.43 per hour; from: $53,700 to $104,900 per annum. May be eligible for equity. Oracle maintains broad…