Senior Data Center Operator

Job Description

Independently responsible for one or more data centers, leading performance analyses across key operational areas and proactively monitoring facility health to implement significant enhancements. Drives process improvements by partnering with functions and regions, leading on‑ground teams in incident resolution, managing escalated technical issues, and utilizing advanced automation and monitoring tools to mitigate risks. Maintains an up‑to‑date knowledge base, executes incident management protocols, and conducts root cause analysis to improve operations.

Oversees new region builds and expansions, serves as the main liaison for expansion projects, and provides oversight for installations, repairs, inventory, and logistics—directing component upgrades and infrastructure changes to optimize data center efficiency and stability.

• Independently responsible for at least one, and occasionally multiple, data centers.

• Lead performance trend analyses related to capacity, temperature, availability, cleanliness, and other factors.
• Proactively monitor facility health (power, cooling, security) and develop and implement major enhancements.
• Partner across functions and regions to identify, measure, and improve processes in alignment with industry best practices (e.g., Lean, Six Sigma), lead significant improvement projects, and ensure alignment with strategic objectives.

• Lead on‑the‑ground resources to resolve incidents and communicate accurately on execution.
• Oversee and support escalated complex technical issues.
• Triage and/or escape issues, and implement advanced automation, scheduling, and monitoring tools to mitigate potential problems effectively.
• Identify, document, and validate issues, processes, and solutions, ensuring the data center knowledge base is comprehensive and up‑to‑date.
• Prepare and, when needed, execute incident or crisis management protocols in alignment with business continuity plans.
• Perform Root Cause Analysis (RCA) following crises or incidents, and update documentation to capture process improvements.

• Lead and oversee new region builds and expansion activities, both onsite and remotely.
• Act as primary liaison with project teams and data center engineering, ensuring all timelines and capacity needs are strategically managed for expansion projects and site builds.
• Collaborate closely with project teams on critical aspects of expansion projects and site builds to deliver high standards.

• Provide oversight for installations, repairs, inventory management, and logistics tasks.
• Direct efforts to replace and upgrade components.
• Advise on high‑level purchases or upgrades for data centers and oversee implementation.
• Lead planning and execution of rack deployments, installations, and network physical infrastructure upgrades/changes.
• Ensure proactive maintenance of the data center facility with regard to efficiency and stability (e.g., containment, airflow & pressure, power trains).

• Manage and coordinate moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately‑sized project or initiative.
• Efficiently delegate, monitor, and prioritize work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.
• Collaborate across the organization to align on expectations and achieve shared objectives.
• Identify and address moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices.
• Proactively seek and leverage ongoing feedback and training to improve skills; coach and mentor junior team members, fostering continuous learning and knowledge sharing.
• Develop ideas, recommend updates, and/or collaborate on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams.
• Contribute to the talent development pipeline by…