Customer Success Manager - Data Center

Overview

Customer Success Manager – Data Center

Welcome to Broadstaff! We are one of the industry's most trusted staffing partners for all things Digital Infrastructure - Fiber Broadband, Wireless, Data Center, and more. With over 30 years of combined experience in Telecom, Energy and Technology, our team remains devoted to helping companies find great people and helping people find great jobs.

Position Title: Customer Success Manager – Data Center
Employment Type: Direct Hire | W2 | Full-Time
Compensation: Up to ~$180K Base
Locations:

• Abilene, TX (On-Site Presence)
• East Coast (Remote)
• West Coast (Remote)

We are seeking experienced Customer Success Managers to support large-scale, mission-critical construction and infrastructure projects. This role is focused on driving successful deployment, adoption, and ongoing performance of a technology-driven solution within complex project environments. This is a highly client-facing role where you will serve as the primary point of contact, ensuring project success, user adoption, and overall customer satisfaction.

• 5+ years of experience in:
  • Construction project management, program management, or customer success
  • Mission-critical environments (data centers, large-scale infrastructure, etc.)
• Strong experience working directly with clients, stakeholders, or project teams
• Ability to translate technical or operational workflows into actionable solutions
• Experience managing complex projects, timelines, and deliverables
• Strong communication and presentation skills across multiple stakeholder levels

• Background in mission-critical construction (data centers, hyperscale, etc.)
• Experience as a Project Manager, Program Manager, or Superintendent
• Exposure to technology platforms, SaaS tools, or construction tech
• Strong analytical mindset with the ability to derive insights from project data
• Comfortable working in dynamic, fast-paced, and evolving environments

• Abilene, TX Role:
  • Must be willing to spend significant time on-site supporting a key customer
  • Ideal candidates located nearby or open to frequent travel to the area
• Remote Roles (East/Central/West):
  • Approximately 80% travel to client sites
  • Ideal for candidates who enjoy a highly dynamic, field-facing role

If you meet the above qualifications and have experience in the areas mentioned, we encourage you to apply!

Broadstaff, LLC., provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification protected by federal, state or local laws.