IT Support Specialist

Overview

Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth. Rosendin offers ownership through an Employee Stock Ownership Plan, competitive compensation, full benefits, and opportunities on high-profile projects. 6 month contract in Nolan, TX.

Full Time

Yes

Rosendin is committed to integrity, diversity, and empowering people. As one of the largest employee-owned electrical contractors in the United States, we provide growth opportunities and shareholder benefits.

The IT Support Specialist is responsible for IT support for the Regional Office including job sites in several locations.

• Responsible for the day-to-day desktop/laptop, cellular, telephone and local network support of assigned offices and jobsites.
• Provide end-user support and problem resolution for desktop computers, printers and other peripheral hardware and software applications.
• Utilize our trouble-ticketing system to document work and facilitate communication with clients.
• Work with all levels of end users including high-level users, difficult users, non-technical users, demanding users.
• Responsible for implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized systems and operational procedures.
• Provide project management for new jobsite setups, including assessing jobsite IT support requirements, circuit ordering and implementation, equipment ordering and delivery, and ongoing support throughout the life of the jobsite.
• The duties and responsibilities describe the general nature and scope of work; other duties may be assigned based on the position's role within the business unit.

• Team player with effective communication and customer service skills; able to stay on task when working independently
• Organize and manage multiple tasks in a fast-paced environment
• Working knowledge of networking, Active Directory, Storage Area Network, virtual machines, and Disaster Recovery procedures
• Conversant in Microsoft operating systems and productivity tools
• Experience with Cisco network equipment is a plus
• Demonstrated ability to work independently and take direction
• Customer relations skills with strong written, oral, and interpersonal communication; detail oriented
• Ability to perform in a dynamic and fast-paced team environment
• Ability to establish and maintain an effective follow-up system for timely handling of information requests
• Discretion and sensitivity when handling confidential information
• Self-starter, proactive, able to interface with end users and prioritize issues
• Experience in a multi-org environment
• Engineering and Construction industry knowledge desired
• System administration and support experience desired
• Proficient in Microsoft Office;
  Oracle preferred
• Ability to manage multiple tasks with changing priorities
• Work under pressure with a positive attitude
• Strong oral and written communication skills
• Self-motivated, proactive and an effective team player
• Interact effectively with all levels of employees, vendors, clients, and others

• Associate degree in Information Technology, Computer/Information Science, or related discipline
• Minimum 3 years of practical IT experience
• Combination of education, training, and relevant experience

• Up to 20%

• General work environment with extended sitting, standing, typing, and light lifting; primarily indoors with varying environmental conditions
• Noise level typically low to medium; may be loud on a job site
• Occasional lifting up to 30 lbs
• ADA compliance and reasonable accommodation measures available for qualified applicants

Rosendin Electric is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age, or any other protected status.

• ESOP - Employee Stock Ownership
• 401k
• Annual bonus program based upon performance and profitability
• 17 PTO days per year plus 10 paid holidays
• Medical, Dental, Vision Insurance
• Term Life, AD&D Insurance, and Voluntary Life Insurance
• Disability Income Protection Insurance
• Pre-tax Flexible Spending Plans
• Charitable Giving Match with Rosendin Foundation

Our success is rooted in our people. We are committed to creating a diverse environment and an Equal Opportunity Employer, with decisions made without regard to protected categories by law.

Job reference: JR105428