Information Technology Operations Manager

LOCATION: Breckenridge, TX (Approximately 60 miles northeast of Abilene and 90 miles west of Weatherford)

Candidates typically live in Breckenridge, Graham, Eastland, Cisco, Albany, or Abilene. Relocation assistance is available for qualified candidates.

WORK LOCATION TYPE: Onsite (5 Days/Week)

JOB TYPE: Full-Time, Direct Hire

SALARY: DOE

Brain Works is currently seeking a Manager, IT Operations for a full-time leadership opportunity with a growing financial services organization. Reporting directly to the Chief Information Officer, this individual will oversee the day-to-day IT operations of the organization while leading a team responsible for infrastructure, end‑user support, technology operations, vendor management, and strategic technology initiatives.

This is an excellent opportunity for an experienced IT leader who enjoys balancing operational excellence with continuous improvement. The successful candidate will serve as a trusted partner to executive leadership, helping drive technology initiatives, improve processes, strengthen operational resilience, and develop a high‑performing IT organization. This position offers significant visibility across the business and the opportunity to influence the future direction of the technology function within a stable, growing organization.

IT Operations & Infrastructure Leadership

• Lead the daily operations of the organization's IT environment, ensuring reliable, secure, and efficient technology services.
• Oversee infrastructure including servers, networking, endpoint management, telecommunications, and end‑user support.
• Serve as the primary escalation point for complex technical issues while driving service excellence across the organization.
• Continuously evaluate operational processes and identify opportunities to improve efficiency, stability, and user experience.
• Lead, mentor, and develop a team of IT professionals.
• Establish priorities, allocate resources, and foster a collaborative, customer‑focused culture.
• Coach team members while promoting accountability, continuous learning, and professional development.
• Partner closely with the CIO to execute technology initiatives aligned with business objectives.
• Lead technology projects from planning through implementation, coordinating internal stakeholders and third‑party vendors.
• Support future technology modernization efforts while balancing operational priorities.
• Manage relationships with managed service providers (MSPs), technology vendors, and external partners.
• Collaborate with business leaders to understand operational challenges and recommend technology solutions that improve efficiency and service delivery.
• Assist with budgeting, technology planning, and vendor performance management.
• Support cybersecurity initiatives, business continuity planning, disaster recovery efforts, and technology governance.
• Assist with regulatory examinations, audits, policy development, and risk management activities.

• 7+ years of progressive IT experience with demonstrated leadership responsibility.
• Experience leading enterprise IT operations, infrastructure, and technical support teams.
• Strong knowledge of Microsoft infrastructure, networking, systems administration, and enterprise technology environments.
• Experience managing vendors, MSP relationships, and third‑party technology partners.
• Proven experience leading cross‑functional technology projects from planning through implementation.
• Understanding of cybersecurity principles, access management, disaster recovery, and operational risk.
• Excellent leadership, communication, and relationship‑building skills with the ability to work effectively with both technical teams and executive leadership.
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equivalent professional experience).

• Financial services, banking, credit union, or other highly regulated industry experience.
• Experience supporting regulatory examinations or IT audits.
• Familiarity with governance, risk, and compliance…