Facilities Manager

Facilities Manager - Data Center

Location Requirement: Successful candidates must establish residency in or near Abilene, TX to fulfill the in‑person requirements of this position.

The Facility Manager will serve as site ambassador providing general Facilities Management services, including overseeing property management operations, procurement of property supplies, vendor coordination / services, work order management, and bid requests. The FM may also supervise & support personnel responsible for all non‑critical building services, data center operational team support services, and pantry/cafe coffee and condiments inventory control.

• Manage third‑party contractors/vendors in operating and maintaining the property. Communicate KPI and SLA requirements to vendors in a timely way and partner to identify service delivery improvements and savings; manage third‑party contractors/vendors with respect to work order completion
• Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experience
• Schedule and manage vendor performance of all Preventative and Recurring Maintenance activities for assigned properties
• Assist in meeting or exceeding Site KPIs
• Recommend continuous quality improvement practices
• Provide quality analysis of customer feedback on an ongoing basis; develop effective response plans and implement per the plan
• Demonstrate collaboration and teamwork with accountwide team and proactively share and apply all learning, successes, and best practices
• Greet customers, vendors, job applicants, and other visitors, escort visitors to their designated areas when necessary

• Provide guidance or resolution to end‑user on data center services (i.e. Copy, MFD, Deliveries, Campus Logistics, Facilities Maintenance, Rest Rooms, Critical Infrastructure, Landscaping, and IT)
• Reserve and manage (compliance / quality) collaborative spaces and conference / meeting / training rooms; reset collaborative spaces for next use, issue work tickets for maintenance requests and tech issues relating to the scope of services
• Utilizing a CMMS to manage vendors, work orders, quote acceptance, and invoice authorization
• Provide guidance, requests, and basic training to contractors and vendors on campus accessibility procedures
• Maintain working relationships with in‑house and local catering companies for services in the lunchroom/breakroom
• Provide Shipping & Receiving services; assist in prepping any outgoing packages
• Periodic reviews of vendors including audits of services provided
• Working with operations team to create SOWs for contracted vendors

• Cultivate and maintain a positive working relationship with client representatives and service providers at each assigned property. Provide accurate and prompt assistance to all customer inquiries and requests with a commitment to maintain a spirit of hospitality
• Coordinate special events in support of client or JLL

• Assist Facility Management Team with tactical planning for the team's goals and objectives

• Ensure the availability of an adequate operating inventory of tools and supplies (i.e. water treatment chemicals, HVAC supplies, lighting, ceiling tiles, paint, electrical, and plumbing supplies)
• Prepare and submit purchase order requests
• Verify the accuracy of deliveries for count, pricing, and description
• Perform periodic safety and inventory checks of property tools

• Support compliance with JLL's minimum audit and compliance standards in facility management, financial management, and operational policies and procedures
• Maintain compliance to State, County, or City Ordinances, Codes, or Laws
• Recognize danger and safety hazards, complete hazard assessments and propose methods to eliminate them; maintain good housekeeping and safety of work areas

• Must complete all required safety trainings as scheduled
• Comply with all policies for the safe storage of material and supplies, usage, and disposal of hazardous and non‑hazardous materials
• Support work order management by utilizing JLL's Corrigo CMMS system
• Support facility soft services as…