Operations Manager

Site Line Services began in the same way many good things do. On a handshake and a commitment to doing things the right way. Site Line was built on success and relationships formed through our sister company. Over the years, they noticed a growing demand to be a one‑stop shop on every construction site. The commitment and relationships built have grown into something bigger, a reputation for showing up, solving problems, and keeping our word.

Site Line Services is built on core values, vision, and a mission that’s been proven to work in the field time and time again. We are able to sustain this through our linking values of trust, relationships, integrity, service, and stewardship. These values support our core purpose; to build great relationships, one project at a time!

Site Line Services is a financially strong and growing on‑site services vendor operating across commercial, industrial, and specialty construction markets. The company is seeking an Operations Manager to serve as the lead member of the leadership team.

The Operations Manager is accountable not only to the day‑to‑day operations, but also to the financial well‑being of the organization. The Operations Manager is responsible for assisting in the development of a Strategic Business Plan that aligns with the Executive Team’s expectations and ensures a commanding position in the market, and then drives execution of the plan. They will apply exceptional interpersonal skills to:
1) develop strong client relationships that instill a high level of confidence, which results in being awarded the work;
2) develop strong subcontractor and supplier partnerships that drive a competitive and sustainable low‑cost structure;
3) support the sales process to ensure project proposals are well understood, well planned, sold on value, with a cost structure that supports profitable growth;
4) recruit and retain a diverse and highly proficient workforce, operational management staff and support staff;
5) develop and inspire that workforce to get profitable results and foster long‑term positive client relations through a high level of execution.

• Responsible for both project and regional‑level profit and loss.
• Responsible for maintaining positive cash flow at both project and regional levels.
• Assumes accountability for functions related to billings, including breaking down initial billing to avoid under‑billing and ensuring timely collections with A/R and Legal.
• Supports the management of SG&A costs at the regional level.
• Guides and directs Operations Management in the development, productivity, promotion, and financial aspects of the organization’s projects and services.
• Maintains a sound plan of operational and associated support department organization, establishing policies and standard operating procedures to ensure adequate management development and to provide for capable management succession.
• Performs post‑job customer satisfaction surveys and shares results with necessary team members.
• Identifies survey trends and implements action plans for improvement.
• Regularly meets with subs and suppliers at an executive level to assess performance and solicit feedback on the strength of the business relationship.
• Ensures project schedules and logistics plans are developed and vetted for all bids.
• Ensures historical data is used to develop aggressive but realistic production units to be used in bids.
• Regularly updates the historical database in conjunction with Pre‑Construction Management.
• Ensures a smooth transition and handoff of projects from the pre‑construction to operations teams.
• Creates the structure and processes necessary to manage the organization’s current activities and its projected growth.
• Ensures all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.
• Forecasts hiring and staffing needs for operational positions based on the business plan/backlog and ensures those needs are met.
• Is accountable for compliance (Company and subcontractors) with prevailing wage requirements, Project Labor Agreements, workforce utilization,…