Office Manager- Hilton Head

Office Manager - Hilton Head

This role supports all center functions and procedures while executing multi-dimensional center office responsibilities, ensuring the smooth and efficient facilitation of property management overall toward best-in-class experiences for Retailers, Shoppers, Vendors, and Internal Employees.

• Competitive salary
• Generous suite of medical, dental, and vision benefits
• 401(k) match
• Paid PTO and holidays
• Paid volunteer hours
• Team member paid leave programs
• Tuition reimbursement
• Wellness incentives
• Group life and disability insurance
• Voluntary benefits
• Team member discounts

• Develop and implement office policies and procedures, identifying opportunities for office management improvement and implementing new systems.
• Manage day-to-day administrative functions.
• Maintain an organized office environment, ensuring all reports, presentations, and other documentation are prepared and available for the Management team.
• Provide administrative support to the management team, including calendar management, due date assignments, meeting coordination, and travel arrangements.
• Oversee the proper functioning of office equipment and liaise with IT support for any technical issues.
• Create and maintain an onsite filing system for documents and records adhering to data protection regulations as required by the Company.
• Handle incoming calls, emails, and mail promptly, efficiently, and professionally.
• Oversee cash and credit card handling functions where applicable in accordance with company policies and procedures.
• Work with Credit and Collections department to follow up with tenants that have past due balances; determine reason for late payment and get commitment for payment date; follow up until account is brought current; notify A/R Manager of tenants with financial problems and those with delinquent accounts.
• Coordinate and prioritize tasks such as correspondence, scheduling, and data entry.
• Manage Tanger Ambassador staff (where applicable) ensuring staff adheres to all Tanger policies related to conduct, attendance, and overall performance of the role.
• Provide leadership for improvement plans for employees who fail to meet expectations and recognize high performing talent.
• Own recruiting, onboarding, and training staff including training sessions for sampling campaigns, marketing activations, and other events as needed.
• Collaborate with corporate accounts payable department and oversee property level accounts payable/accounts receivable in Nexus and maintain accuracy of the General Ledger.
• Manage orders for consumable inventory in alignment with property expense budgets through cost-effective procurement.
• Support the management team with budgeting processes such as budget creation, reforecasting, capital expense management, and track expenses to maintain financial records.
• Oversee administrative leasing, operations, and marketing tasks across multiple databases.
• Conduct property walks/inspections and report findings to Property Management and take action as needed.
• Act as a primary point of contact for vendors, contractors, retailers, and shoppers.
• Support leasing efforts by managing suite photo database and show vacant spaces as needed.
• Research and vet vendors for SOX compliant bidding processes.
• Own vendor check-in/check-out, maintaining and facilitating all on-site vendor relations, communicating information between vendors and Operations Director.
• Support Marketing Director with activations, signage for vendor partnerships, and monthly promotions, as well as proof of performance photos for advertising agreements and sampling campaigns.
• Collaborate with the team for meetings, marketing events, and community outreach to include occasional nights, holidays, and/or weekends.
• Collaborate with other departments to facilitate interdepartmental communication, resolve issues, and support cross-functional initiatives.
• Assist in the management and auditing of external marketing communication platforms (social media, websites, etc.).
• Cultivate strong relationships with retail partners by collaborating with the management team to communicate through various channels as needed.
• Create effective processes and procedures by keeping emergency notification systems and crisis management files current, taking proper crisis management steps independently when necessary.
• Process property incident reports for internal communication/reporting.
• Manage life safety reporting of direct reports as needed during crisis situations.
• Manager on Duty as required to include being on-site as needed, leading crisis management processes and procedures, handling urgent needs, making decisions to address the needs of internal employees, retailers, vendors, and shoppers as necessary.
• Assist Management team with special projects or other duties as needed or assigned per skillset and interest.
• Provide backup as needed for any absent management team members.

• Ability to instill a sense of teamwork resulting in positive…