OAG - Child Support | Office Supervisor; Program Supervisor II-III

Job Title

Office Supervisor (Program Supervisor II-III)

Office of the Attorney General, Child Support Division

Texas – Abilene

CS Abilene 3444 N. 1st St Suite 300, Abilene, TX

The Program Supervisor performs complex (journey‑level) administrative and supervisory work under the direction of the managing attorney/office manager. Supports office management in overseeing team operations, setting performance goals; ensuring compliance with agency policies, procedures, and customer service standards; providing direct support and guidance to Child Support Officers and Child Support Technicians; collaborating with other leaders and external partners to serve Texas families.

• Supervise child support officers and support staff, assigning and monitoring work activities, preparing and conducting performance appraisals, initiating personnel actions, resolving work‑related issues and participating in interview and hiring.
• Respond to moderately complex inquiries and resolve issues from agency management, government officials, attorneys, parents, advocacy and community groups and other customers.
• Assist the Office Manager in planning, coordinating, monitoring and directing all field office operations and activities.
• Monitor field office performance and take corrective actions to achieve assigned goals and objectives.
• Ensure compliance with federal and state regulations, policies, procedures, and standards while providing superior customer service.
• Assess the validity of complaints against the IV‑D program with impartiality.
• Review and maintain productivity reports.
• Perform related work as assigned.
• Maintain relevant knowledge necessary to perform essential job functions.
• Attend work regularly in compliance with the agreed‑upon work schedule.
• Ensure security and confidentiality of sensitive and/or protected information.
• Comply with all agency policies and procedures, including those pertaining to ethics and integrity.

• High school graduation or equivalent. Bachelor’s degree from an accredited college or university preferred; experience in child support program, management, customer service, or supervisory roles may substitute for the required education on a year‑for‑year basis.
• Three (3) years of full‑time experience working in child support program, management, or supervisory roles.
• Knowledge of child support policies, procedures, and practices, management principles and practices.
• Proficiency with computers for work processing, spreadsheets, and other software.
• Ability to handle multiple tasks, prioritize, and meet deadlines.
• Effective oral and written communication skills.
• Sound judgment and effective decision‑making.
• Ability to receive and respond positively to constructive feedback.
• Ability to work cooperatively with others in a professional office environment.
• Excellent customer service skills.
• Required to work in person at the assigned OAG work location; perform all assigned tasks within the OAG work space; work in‑person with coworkers for the entirety of each work week unless on approved leave.
• Ability to arrange personal transportation for business‑related travel.
• Willingness to work more than 40 hours as needed and in compliance with the FLSA.
• Ability to lift and relocate 30 lbs.
• Ability to travel (including overnight travel) up to 5% of work time.
• Program Supervisor III additional requirement: one (1) additional year of full‑time experience in the same fields.
• Preferred:
  Bachelor’s degree from an accredited four‑year college or university; experience in child support program and management; proficiency in Spanish.

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER.