Disaster Restoration Project Manager

Disaster Restoration Project Manager Lead Projects. Serve Customers. Build Something Meaningful.

Service Master by A-Town Hi-Tech is the largest and fastest-growing restoration company in West Texas. We help homeowners and businesses recover after water, fire, smoke, mold, and storm damage by delivering exceptional restoration and reconstruction services when they need them most.

We are seeking a motivated and results-driven Disaster Restoration Project Manager to lead restoration and reconstruction projects from initial loss through final completion. This role combines project management, customer service, estimating, team leadership, and business development to ensure every project is completed safely, efficiently, and with an exceptional customer experience.

If you thrive in a fast-paced environment, enjoy solving problems, and want to make a real difference while building a rewarding career, we want to hear from you.

Lead residential and commercial restoration projects from start to finish

Join the largest and fastest-growing restoration company in West Texas

Work with an experienced team committed to your success

Opportunities for professional development and industry certifications

Build meaningful relationships with customers, insurance professionals, and community partners

Make a direct impact helping families and businesses recover after property damage

Benefits include PTO, paid holidays, health insurance, 401(k), and potential year-end bonus

• Manage residential and commercial restoration and reconstruction projects from initiation through completion
• Develop project scopes, schedules, budgets, and production plans
• Coordinate technicians, subcontractors, vendors, and internal resources
• Monitor project progress, quality, safety, and profitability
• Conduct regular site visits and project inspections
• Ensure projects are completed on time, within budget, and according to company standards

• Inspect damaged properties and develop accurate restoration and reconstruction scopes
• Prepare estimates using Xactimate and related software platforms
• Work directly with insurance adjusters, carriers, and third-party administrators
• Manage supplements and scope revisions as project conditions change
• Review project costs and maintain financial accountability throughout the project lifecycle

• Serve as the primary point of contact for customers throughout the project
• Educate customers on the restoration and reconstruction process
• Provide consistent communication, project updates, and expectation management
• Resolve concerns quickly and professionally
• Deliver an exceptional customer experience from first contact through project completion

• Develop and maintain strong relationships with adjusters, agents, property managers, and referral partners
• Represent the company professionally in the community and industry
• Support business growth through exceptional service and relationship management

• Maintain accurate project documentation, photos, job notes, and records
• Ensure compliance with company procedures, safety standards, and industry best practices
• Conduct quality assurance inspections and final project walk-throughs
• Assist with collections, project closeout, and customer satisfaction follow-up

• High school diploma or equivalent
• Valid driver's license with an acceptable driving record
• Strong leadership, organizational, and communication skills
• Excellent customer service and relationship-building abilities
• Ability to manage multiple projects simultaneously
• Strong problem-solving and decision‑making skills
• Comfortable working in a fast‑paced, deadline‑driven environment
• Experience with estimating software or willingness to become proficient

• Restoration, reconstruction, construction, or insurance industry experience
• Xactimate experience
• IICRC certifications
• Project management or field leadership experience
• Bilingual (English/Spanish)

• Customer-focused and service‑driven
• Strong…