Sales Manager; Funeral - ABILENE, TX

Are you constantly looking for ways to create value for others? Do you dream of developing meaningful partnerships with organizations in your community? Are you a knowledgeable, trusted business advisor? If so, we would like to meet with you.

We seek a highly‑qualified, motivated Funeral Home and Cemetery Sales Manager in ABILENE, TX
. The Sales Manager plays an essential role in generating revenue for the funeral home(s) and/or cemetery(ies) and serves as the primary reference for Family Service Professionals and/or Advanced Planning Professionals, helping manage contact with families to fulfill their death care needs.

• Generous compensation including base salary and overrides
• Health benefits and 401(k) plan
• Continuous training and development by supportive sales management teams
• Annual incentive trip

• Coach Family Service Professionals and/or Advanced Planning Professionals and act as their primary reference regarding customer service, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, and sales guideline interpretation.
• Responsible for scheduling, lead distribution, follow‑up and other aspects of managing a sales team; the Sales Manager is not required to sell a product or service.
• Generate sales leads through professionally serving at‑need families, networking and community interaction; partner with other businesses and arrange and coordinate group seminars.
• Assist the VP in developing the annual location pre‑need sales budget and ensure the budget is met.
• Accountable for a 24‑hour response to customer complaints and for teaching Family Service Professionals and/or Advanced Planning Professionals how to turn complaints into opportunities.
• Establish and review activity and performance plans for Advanced Planning Professionals and/or Family Service Professionals.
• Hire, discipline, terminate, train, advance, and place Family Service Professionals and/or Advanced Planning Professionals.
• Manage attendance, absenteeism, leave, pay issues, and performance for assigned Advanced Planning Professionals and/or Family Service Professionals.
• Communicate team progress to the General Manager and Cemetery VP.
• Work jointly with all personnel to ensure customer satisfaction.
• Ensure compliance of sales practices with federal, state, and local regulations (e.g., “No Call” legislation).
• Review sales contracts written by Advanced Planning Professionals and/or Family Service Professionals to ensure they follow sales guidelines.
• Lead change initiatives that support seamless service.
• Act as a resource person for estate planning with the intent to increase market share and heritage.
• Mentor sales professionals by leading by example, shadowing job performance, and coaching.

• 2–3 years funeral sales management experience (preferred).
• A valid Texas Life insurance license (preferred).
• 1–3 years experience as a Family Service Professional or Advanced Planning Professional (preferred).
• A history of community, civic, volunteer, or sectarian work within the market.
• Knowledge of computers and relevant software.
• Good written and verbal communication skills for interacting with grieving families, co‑workers, and stakeholders in a calm, professional manner.
• Ability to collaborate easily with co‑workers, keep shared information up to date, and work well independently and on projects.
• Works with other departments as needed.
• Invents new ways to approach problems and processes to achieve results.
• Shares viewpoints and information openly and listens attentively to others’ ideas and suggestions.
• Communicates in a timely and effective manner with managers.
• Proactively contributes to group objectives and volunteers to help others as needed.
• Ability to interface well with personnel at all levels.

This position is to be employed by our partners in ABILENE, TX
.

To learn more about a career with Funeral Directors Life – a career with purpose – please apply today for immediate consideration.

An Equal Opportunity Employer.