Custodial Services - Division Manager - Custodial Services

Job Description

Under the direction of the Assistant Director of Parks & Recreation, direct, manage, supervise and coordinate the activities and operations of the Custodial Services Division including the custodial maintenance of City owned facilities, mail courier services of intradepartmental mail, library delivery services; to exercise supervision over the Custodial Services Division staff.

This position exercises supervision over all custodial employees.

Operate a City vehicle daily to travel to various City facilities to perform any needed custodial tasks/supervision and for delivery or pick up of supplies.

Manage, direct, organize, and participate in cleaning activities including the sanitation of facilities and other public areas to ensure employee and public safety. Help administer public support programs.

Manage and participate in the development and administration of the Custodial Services Division annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct the monitoring of and approve expenditures; implement adjustments as necessary.

Prepare equipment specifications for the purchase of new equipment; prepare cost estimates for proposed projects; review and recommend bids; prepare related contract documents and approve contractor payments and change orders.

Manage and participate in the development and implementation of goals, objectives, policies and priorities for custodial maintenance and related programs; recommend, within departmental policy, appropriate service and staffing levels; recommend and administer policies and procedures.

Select, train, motivate and evaluate Custodial Services Division personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures; instruct and monitor the work of contractors.

Evaluate attendance, safety compliance, equipment maintenance, work quality and productivity; make recommendations for the distribution of program awards.

Plan, direct, coordinate, and review work plans for the Custodial Services Division; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures.

Respond to and resolve difficult and sensitive citizen inquiries and complaints; recommend appropriate action to resolve complaints.

Provide staff assistance to the Director of Parks & Recreation; prepare and present staff reports and other necessary correspondence.

Serve as liaison for the Custodial Services Division with other City departments, divisions and outside agencies.

Participate in a variety of special projects, investigations and operational studies within the Custodial Services Division; recommend modifications to maintenance programs, policies and procedures as appropriate.

Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of custodial maintenance.

Perform other job related duties and responsibilities as assigned.

• Materials, methods, practices and equipment used in custodial maintenance activities.
• Principles and practices of municipal budget preparation and administration.
• Principles of supervision, training and performance evaluation.
• Methods and techniques used in estimating time and materials for custodial maintenance activities.
• Pertinent federal, state, and local laws, codes and regulations.

• Coordinate and organize custodial maintenance programs.
• Provide exemplary customer service to internal and external customers in all circumstances and potentially stressful situations.
• Operate and train employees on all custodial equipment including vacuum cleaner, carpet machine, floor scrubber and buffer.

• Provide administrative and professional leadership and direction for the Custodial Services Division.
• Recommend and implement goals, objectives and practices for providing effective and efficient custodial maintenance services.
• Prepare and administer a division budget.
• Select, supervise, train and evaluate assigned staff.
• Communicate clearly and concisely, both orally and in writing.
• Meet the City’s driving standards.
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement programs in support of department goals.
• Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
• Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
• Lead, manage, and perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.

• Five (5) years of supervisory and management experience is…