Parts Supervisor

Description

TEAM UP WITH US!

The Parts Supervisor oversees the operations of the warehouse functions (shipping, receiving, delivery, inventory management and order filling) in an efficient and safe manner. This includes the coordination of day-to-day operations of the warehouse, including providing leadership, motivation, and training of warehouse team members, direct delegation and supervision of assignments as well as ensuring a uniform and efficient workflow. This position is also responsible for administration and evaluation of profitable short and long term objectives of the warehouse operations.

• Champion and model professional leadership behaviors consistent with WCAT’s Mission, Vision, and Core Values while fostering a culture of accountability, teamwork, operational excellence, safety, and customer service within Parts Operations.

• Serve as a frontline operational leader within Parts Operations with responsibility for daily workflow execution, team supervision, inventory management, customer support, and operational performance at the assigned location.

• Support daily Parts Operations activities with primary focus on operational effectiveness, workflow coordination, inventory accuracy, customer responsiveness, and execution of departmental objectives and company standards.

• Assist in monitoring and supporting performance against key operational and financial KPIs, including:

• Customer service responsiveness

• Inventory accuracy and fill rates

• Workflow efficiency and productivity

• Inventory turns and obsolescence reduction

• Sales support and departmental performance

• Employee productivity and operational consistency

• Safety and compliance standards

• Coordinate daily operational activities for Parts Operations personnel to ensure efficient workflow execution, timely customer support, inventory integrity, and alignment with established operational processes and service expectations.

• Support inventory management activities including receiving, stocking, cycle counts, inventory organization, order processing, and inventory accuracy while assisting with demand fulfillment and customer support requirements.

• Assist with implementation and execution of pricing, sales support, inventory control, and operational initiatives for CAT and Allied Parts and related aftermarket support services.

• Identify opportunities to improve workflow efficiency, operational consistency, inventory processes, and overall departmental effectiveness while supporting continuous improvement initiatives and company operational standards.

• Provide day-to-day leadership, coaching, training, and support for Parts Operations personnel by establishing clear expectations, promoting accountability, and fostering a positive and productive team environment.

• Build and maintain effective working relationships with customers, Caterpillar personnel, suppliers, and internal departments to support operational alignment and customer satisfaction.

• Collaborate with the Parts Manager and branch leadership to support departmental goals, operational priorities, staffing needs, and overall business objectives.

• Ensure Parts Operations activities remain aligned with company safety standards, regulatory requirements, and WCAT operational policies while maintaining a clean, organized, professional, and safe work environment consistent with 6S principles.

• Support additional operational responsibilities, leadership assignments, and departmental initiatives as assigned.

• Supervisory Responsibilities:
  
  Directly supervise multiple employees. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Bachelor’s degree (B.
  
  A.) from four-year college or university; and/or three or more years related experience and/or training; or equivalent combination of education and experience.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports…