Electrical Service Manager

Electrical Services Manager 1

The Electrical Services Manager 1 is responsible for providing overall administrative and service support for small recurring and non-recurring work, including service contracts, projects, and work orders.

• Manage all aspects of project documentation including submittals, RFIs, (Return for Information), and project meeting minutes.
• Supervise and direct overall work activities as assigned by the Electrical Services Manager, including planning and coordinating, circumventing/resolving problem areas, ensuring all company/project policies, procedures and standards are maintained, etc.
• Prepare a complete estimate, budget for the service contract, project, or service call with a detailed review of client requirements.
• Manage scopes of work within service contracts, with scope of work including electrical and fire alarm services for preventive maintenance, repairs, and subcontracts as required, and repair or renovation work as requested.
• Provide support for team projects based on the complexity of individual projects and additional support required.
• Understand terms and rates with clients for facilitating and sustaining service accounts.
• Manage financial aspects of contracts with the Project Assistant or Service Coordinator to protect the company's interest and simultaneously maintain a good relationship with the client to ensure profitability of this function.
• Schedule regular visits with Electrical Services Managers for sustaining service accounts to assure client satisfaction.
• Fulfill division objectives, policies, procedures, and performance standards within the boundaries of corporate policy.
• Maintain a complete knowledge of the status of all projects. Instill and promote a "win-win" attitude with the service drivers to ensure successful, profitable work for the company as well as a satisfied customer. Coordinate efforts with Business Development Group.
• Monitor overall quantity and quality of work performed by service drivers and support personnel. Execute organization's programs, policies, standards, and procedures consistent with corporate.
• Assume additional responsibilities as required by the division's operating needs or as directed by the Division Manager.
• The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the positions role within the business unit.

• Proficient technical and customer service skills
• Able to meet deadlines and work within budgets
• Extensive knowledge of safety protocols and procedures
• Must be able to apply innovative and effective management techniques to maximize employee performance
• Must be committed to working in a team atmosphere
• Proficient in using a computer and Microsoft Office (Outlook, Word);
  Accubid, Oracle preferred. Advanced skills in Excel
• Working knowledge of CMMS platforms, such as Maximo, Tririga, Archibus, Maintenance Connection, Chek Hub, etc.
• Ability to prioritize and manage multiple tasks, changing priorities as necessary
• Effective oral and written communication skills as required for the position
• Ability to be self-motivated, proactive, and an effective team player
• Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others

• Minimum 3 years' experience in a project management, service management, or facility management role
• Demonstrated experience in promoting and selling service contracts to serve client needs
• Can be a combination of education, training and relevant experience

• Up to 50%

Working Conditions:

• General work environment – sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning
• Noise level is usually low to medium; it can be loud on the jobsite.
• We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled…