Service Advisor

Automotive Service Advisor – Abilene, TX

Quick Snapshot

• Job Type: Full-time
• Pay: $75,000 - $120,000 per year (competitive compensation plan with uncapped commission)
• Schedule:
  
  Structured Retail Hours (Includes Saturdays, Closed Sundays)
• Benefits:
  Medical, Dental, Vision, 401(k) with company participation, and Free On-Site Childcare for school‑aged children (I‑CAN Kids program)

Arrow Ford is seeking an experienced Service Advisor to join our growing team. The right candidate is a confident communicator, highly organized, and genuinely motivated to help customers accomplish their goals.

As a Service Advisor, you’ll serve as the primary point of contact for customers throughout the repair process, building trust, providing consistent updates, and ensuring a best‑in‑class service experience from write‑up to delivery.

• Greet customers, listen carefully, ask questions, and identify service needs
• Accurately document concerns and vehicle issues on the repair order
• Verify and update customer contact information, including email
• Review service history, perform walk‑arounds/inspections, and recommend maintenance as needed
• Provide complete, accurate estimates for labor and parts
• Maintain consistent communication with customers regarding status and timelines
• Coordinate repair progress to ensure work is completed on time and fixed right the first time
• Obtain customer approvals for repairs (including additional recommendations)
• Inspect completed repair orders for accuracy, pricing, and legibility
• Meet or exceed add‑on and service sales goals
• Follow up to ensure customer satisfaction
• Complete all required OEM and dealership training

• Service Advisor experience required
• Dealership experience preferred
• Ability to thrive in a fast‑paced environment and manage priorities
• Strong communication and customer service skills
• Valid driver’s license and clean driving record
• Willing to complete a pre‑employment drug screen and background check

• Free childcare for school‑aged children (I‑CAN Kids program): on‑site, after‑school, summer, and holidays
• Low‑deductible medical, vision, and dental coverage
• Voluntary insurance options (disability, cancer, and more)
• 401(k) with company participation
• Paid vacation, holidays, and sick leave
• Employee discounts on vehicles, accessories, and service
• Company parties, events, and trips

Arrow Ford is an equal opportunity employer and prohibits discrimination or harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.