Operations Manager, Patient Transport

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospital s throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include:
Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at

$48000 - $50000 / year

Eligible for annual bonus

Are you a motivated individual looking to begin or grow your career in healthcare? The Manager of Patient Transportation plays a vital leadership role overseeing the movement of patients throughout the hospital while ensuring safety, efficiency, and compassion. This position is ideal for candidates with strong relationship-building skills who enjoy leading diverse teams and creating positive experiences for patients and staff alike.

Whether you’re a recent graduate with hospitality or customer service experience or an ambitious professional seeking to enter the healthcare field, this role offers an excellent opportunity to gain leadership experience and start building a career within hospital operations and healthcare management.

• Lead, train, and develop all levels of personnel including dispatchers, trainers, and transporters.
• Coordinate patient transportation activities and services in collaboration with nursing, clinical, and support departments.
• Maintain a motivated, team-oriented environment that promotes service excellence and accountability.
• Monitor and supervise dispatcher activity; understand and manage dispatcher logic and workflow systems.
• Ensure compliance with all relevant regulatory agencies, including Federal, State, JCAHO, OSHA, and CDC.
• Support the achievement of departmental financial objectives, ensuring operations remain within budget and expenses are controlled.
• Ensure proper function of department systems including software applications, paging, and communication tools.
• Manage add-on services such as patient observation, lift, courier, valet, or shuttle services, where applicable.
• Model and reinforce best practices in infection control, safe patient handling, and body mechanics.

• Some college degree or equal-related experience preferred.
• Healthcare, hospitality, or similar industry experience with management of people and/or processes is preferred.
• Exposure to working with diverse frontline team members, customers, and clients preferred.
• Customer service–oriented background with strong emphasis on hospitality approach.
• Extroverted, relationship-focused individuals with the ability to build trust and lead diverse teams effectively.
• Strong organizational and time management skills, with attention to operational detail.
• Analytical ability to interpret data, identify trends, and support data-driven decisions that enhance performance and efficiency.
• Excellent judgment and problem-solving skills, especially in coaching team performance and responding to challenges in a dynamic hospital setting.
• Outstanding interpersonal and communication skills, with the ability to interact professionally across departments and with all levels of hospital personnel. Proficient in Microsoft Office Suite and comfortable learning operational systems and software tools.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State,…