Marketing & Communications Coordinator

Better Business Bureau Serving the Big Country

The Marketing & Communications Coordinator is responsible for executing the Better Business Bureau's marketing, communications, public relations, and community engagement efforts. Working directly with the President & CEO, this position ensures the BBB maintains a professional, consistent, and engaging presence throughout the Big Country.

This individual will coordinate marketing initiatives, manage the organization's social media platforms, assist with public relations, support community events, and help strengthen awareness of the BBB's mission and Accredited Businesses. While the President & CEO establishes the organization's vision and strategic direction, the Marketing & Communications Coordinator is responsible for bringing that vision to life through consistent communication, marketing execution, and brand management.

We're not looking for someone to simply manage social media—we're looking for someone who wants to help tell the story of the businesses, leaders, and communities that make the Big Country stronger.

This position serves as the engine behind the BBB's marketing and communications efforts, working closely with the President & CEO to ensure every initiative reflects the organization's mission, voice, brand standards, and strategic priorities.

As the Marketing & Communications Coordinator, your role is to amplify the mission and vision of the Better Business Bureau through thoughtful marketing, strategic communications, and consistent brand management. You'll help bring ideas to life by creating compelling content, coordinating community outreach, supporting media efforts, and ensuring every communication reflects the professionalism and integrity of the BBB.

You will also help protect and strengthen the BBB brand by ensuring our logo, messaging, marketing materials, and public communications remain polished, consistent, and aligned with organizational standards.

We are looking for someone who is creative, proactive, curious, highly organized, and excited to bring fresh ideas to the table. If you enjoy storytelling, building relationships, and creating work you're proud of, you'll find purpose in this role. We value initiative, professionalism, accountability, and a willingness to learn. We don't expect you to know everything on day one—but we do expect you to care deeply about producing excellent work and representing the Better Business Bureau with integrity.

As our organization continues to grow, so will this position. We are committed to investing in the right person and providing opportunities for increased responsibility, professional development, and career advancement.

Part-Time (25–30 hours per week)

Starting Pay: $20.00 per hour

Occasional evenings and weekends required for community events, networking functions, workshops, ribbon cuttings, and special events

Reports directly to the President & CEO

Opportunity for advancement as the organization continues to grow

Serve as the steward of the BBB brand by ensuring every public-facing communication reflects professionalism, consistency, and excellence.

Responsibilities include:

Maintain brand consistency across all marketing and communication materials.

Ensure proper use of the BBB logo, colors, fonts, and brand standards.

Create branded marketing materials using approved templates.

Organize and maintain digital brand assets.

Review marketing materials for professionalism, consistency, grammar, and accuracy before publication.

Recommend creative ideas and improvements that strengthen the BBB's public image and community presence.

Help ensure every communication reflects the mission and values of the Better Business Bureau.

Manage the organization's social media presence by:

Developing monthly content calendars.

Creating engaging graphics, videos, and captions.

Scheduling and publishing content across all social media platforms.

Monitoring comments and messages and responding or routing inquiries appropriately.

Photographing and filming community events.

Producing reels, short-form…