Volunteer Program Manager; Hospice

At West Texas Hospice, we believe Hospice care is more than a service—it’s a calling. Every day, our team brings comfort, dignity, and peace of mind to patients and families facing life’s most delicate moments. With compassion at our core, we create a workplace where kindness leads, voices are heard, and every role carries purpose. If you’re looking to make a difference in the lives of others while being part of a team that feels like family, we’d love to welcome you.

The primary function is to be a liaison between hospice patients and the volunteer regarding the patient’s needs. Responsible for strategizing, coordinating, and overseeing all aspects of the volunteer program, including the training and supervision of volunteers.

• Recruits and selects volunteers to meet the Hospice patient’s Plan of Care.
• Provides support and supervision to Volunteer Recruitment Coordinators as assigned.
• Conducts volunteer training and orientation.
• Works with the Interdisciplinary Group (IDG) to assess volunteer service requirements for supporting hospice program.
• Supervises and evaluates volunteers.
• Maintains volunteer files and keeps them current per policy.
• Periodically reviews and assesses the volunteer program.
• Participates in IDG meetings and contributes to the IDG care plan.
• Establishes a good working relationship with the volunteers and the community.
• Contributes to budget preparation for program development as needed.
• Participates in the quality assessment and performance improvement (QAPI) program.
• Provides volunteer services when required.

• Performs other duties as assigned or requested.
• Conforms to all applicable Agency policies and procedures.
• Participates actively in continuing education and in‑services.
• Will have access to personal health information (PHI) that is necessary for job duties. Access and disclosure of PHI are governed by organizational/departmental policies.
• Maintains confidentiality of business trade practices.
• Assumes accountability for reporting incidents and complaints according to Agency policy.

• Organizational skills.
• Ability to work independently with minimal supervision and as part of a team.
• Understanding and dedication to the Hospice Philosophy of Care.
• Ability to establish and maintain effective working relationships with the IDG team, patients, and the professional public.
• Ability to supervise and evaluate volunteer services in accordance with Agency’s policies and applicable laws.
• Ability to respond to common inquiries or complaints, regulatory agencies, or members of the business community.
• Time management.
• Advanced written and verbal interpersonal communication.

Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

• Cooperates fully in all risk management activities and investigations.
• Keeps abreast of changes in health care law.
• Maintains Agency/program compliance with local, state, and federal laws as well as state accreditation standards.

• Associate’s degree or equivalent years of experience.
• A degree in Health Care Administration or Human Services is preferred.
• 2 years of experience in the health care setting. Hospice and/or Volunteer experience preferred.
• Driver’s license and proof of current auto liability insurance.

Works under a variety of conditions in facilities, patient’s homes, and offices; ability to work a flexible schedule, ability to travel locally; some exposure to unpleasant weather. Tasks may involve exposure to blood borne pathogens; moderate stress and emotional demands.

Sitting, standing, walking, bending, kneeling, and should be able to reach freely. Light physical activity may require occasional lifting, carrying, pushing, or pulling up to 20 lbs. Requires ability to always handle stressful situations in a calm and courteous manner. Requires working under some stressful conditions to meet deadlines and agency needs. Ability to travel.

• Equal Employment Opportunity Policy:
• It is the policy and practice of the company to abide by all anti-discrimination laws provided for by federal, state, and local statutes.