Resident Relations Coordinator

ABOUTSTERLINGJASPERPROPERTIES

Sterling Jasper Properties (SJP) deliverstemporaryworkforcehousingforconstructioncrewsandtravelingfieldworkersacross

Texas.

Weplaceteamsintofullyfurnished,high-qualityresidencessocontractorscanstayfocusedontheworkratherthanthelogisticsofhousingtheirpeople.

Sinceourfounding,we'vegrownfromconcepttoafast-scalingoperator,andwe'reexpandingourfootprintthroughoutthe

Texasmarket.

Ourmissionisstraightforward:provideend-to-endtemporaryworkforcehousingthatgivescontractorsandoccupantsgenuinepeaceofmind.

The Resident Relations Coordinatoristheprimarypointofcontactfortheresidentslivingin SJP'shousingacross

Texas.

Thispersonownstheresidentexperiencedaytoday—fieldingeveryquestion,request,andconcernthatcomesin,loggingit,anddrivingittoresolutionbyworkingwithpropertyowners,vendors,andtheinternalSJPteam.

Reportingtothe Director of Operations ,theResident Relations Coordinatormakessurenothingaresidentraisesslipsthroughthecracks .Theytrackeachissuefromthemomentitcomesinuntilit'sfullyresolved,keepresidentsinformedalongtheway,andsurfacerecurringproblemsandtrendssoSJPcangetaheadofthem.

Theidealcandidateisacalm,organized,andempatheticcommunicatorwhogenuinelylikeshelpingpeopleandtakesownershipofproblemsuntilthey'resolved.

Theycanjugglemanyopenissuesatonce,keepcleanrecords,andstayprofessionalunderpressure.

• ServeastheprimarypointofcontactforresidentsacrosstheSJPportfolio.
• Respondpromptlyandprofessionallytoresidentinquiries,requests,andconcernsbyphone,email,andtext.
• Guideresidentsthroughquestionsabouttheirhousing,access,maintenance,andday-to-dayneeds.
• Provideclear,timelystatusupdatessoresidentsalwaysknowwheretheirissuestands.
• Deliverawelcoming,respectful,andresponsiveexperiencethatreflectsSJP'sstandards.

• Logeveryresidentissue,request,andmaintenanceconcerninSJP'ssystemswithcomplete,accuratedetail.
• Categorizeandprioritizeissuesbyurgencyandimpact.
• Maintainasingle,up-to-dateviewofallopenresidentissuesacrossproperties.
• Keepthoroughrecordsofcommunications,actions taken,andresolutionstatus.

• Driveeachresidentissuetoresolution,coordinatingwithpropertyowners,vendors,andthe
  
  Property
  
  Operationsteamasneeded.
• Followuppersistentlyonopenitemsuntiltheyarefullyresolvedandconfirmedwiththeresident.
• Coordinatemaintenance,repairs,andservicevisits,andkeepresidentsinformedoftiming.
• Takeownershipofproblemsendtoendratherthanhandingthemoffandlosingthethread.

• Communicatewithpropertyownersregardingresidentissues,maintenanceresponsibilities,approvals,andpropertyconditions.
• Partnercloselywiththe Property Operations Coordinatorandinternalteamtoresolveissuesthatrequirefieldsupport .
• Escalateurgent,sensitive,orcomplexissuestothe
  
  Director of
  
  Operationspromptly.
• Maintainprofessionalrelationshipswithresidents,property owners,andexternalpartners.

• Supportresidentsthroughmove-inandmove-out,includingwelcomecommunicationsandaccessdetails.
• Checkinwithnewresidentsearlytocatchandresolveanyfirst-weekissues.
• Gatherresidentfeedbackatmove-outandloganypropertyconcernsforfollow-up.

• Trackopenvs.resolvedissues,responseandresolutiontimes,andrecurringproblems.
• Surfacepatternsandrepeatissuestothe Director of Operationsso SJPcanaddressrootcauses.
• Maintainaccurateresident,issue,andcommunicationrecordswithinSJP'ssystems.
• Completedataentryandkeepoperationaldocumentationorganizedandretrievable.
• Makeoccasionalvisitstopropertieswhenanissueisbestunderstoodorresolvedon-site.

• 2+yearsofexperienceinresidentrelations,customer service,property management,hospitality,orarelatedcustomer-facing role.
• Excellentwrittenandverbalcommunication—clear,professional,calm,andempathetic.
• Highly organized,withaprovenabilitytotrackmanyopenitemsandfolloweachonethroughtoclosure.
• Strong problem-solvingandde-escalationskills;stayscomposedwithfrustratedorurgentresidents.
• Genuineownershipmentality—youtakeresponsibilityforissuesuntilthey'reresolved.
• Comfortablecoordinatingacrossresidents,property owners,vendors,andinternalteammembers.
• Proficientwithemail,spreadsheets,dataentry,andoperationalsoftware;quicktol…