Merchandising Lead

Position Summary

Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services. Assists management with the supervision of associates in an assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques.

Ensures member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, participating in recruiting, hiring, scheduling, promoting, coaching and evaluating associates. Receives and stocks supplies and merchandise from distribution centers and vendors, organizes and maintains the sales floor by utilizing equipment, merchandising, and completing paperwork logs and other required documentation according to company policies.

Maintains facility safety according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling and disposing of hazardous materials, following company steel standard guidelines and reporting unsafe situations to management. Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies by properly handling claims and returns, zoning the area, stocking, arranging and organizing merchandise, setting up cleaning, removing damaged goods, signing and pricing merchandise, identifying shrink and damages and securing fragile or high‑shrink merchandise.

Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls and sanitation standards are followed. Oversees the picking and staging of club pick‑up orders throughout the day, ensuring products are selected and staged according to company policy. Develops, communicates and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners, analyzing and applying information from multiple sources, monitoring progress and results and identifying and addressing improvement opportunities.

Demonstrates, promotes and supports compliance with company policies, procedures and standards of ethics and integrity, implementing action plans and assisting management with correcting ethical and compliance issues and problems. Leads and participates in teams by sharing resources, information and tools, determining customer needs and business priorities, coordinating and executing work assignments and providing advice, feedback and support to ensure timelines and work quality are achieved.