Service Advisor

Position Overview

As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading‑edge technology to uncover selling opportunities that keep drivers safe in their vehicles. Working in our state‑of‑the‑art service departments, the Service Advisor acts as the go‑between for Service Technicians and customers.

• Set, confirm, and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals and the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk‑around, inspections, and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Prior sales experience preferred but not required
• Demonstrated communication, consultative, interpersonal, and organizational skills
• Willingness to follow up with customers
• Experience and desire to work with technology
• Valid in‑state driver’s license and an acceptable, safe driving record

• Competitive compensation and 401(k) matching
• Health, dental, vision insurance, and maternity benefits
• Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and Auto Gear
• Access to deals and discounts through You Decide, a website with offers from top providers and retailers
• Participation in the DRVPNK mission, raising and donating millions of dollars to cancer research and treatment through national partnerships

Auto Nation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact.