Physical Security Operations Manager

Reporting to the Director of GPS Operations, this role is needed to establish and scale reliable SOC operations across Oracle’s hyperscale data center campuses, including environments operating through active construction, commissioning, energization, and steady-state operations. The SOC Manager is responsible for signal quality, operational visibility, detection effectiveness, escalation enforcement, and incident coordination across multiple campuses and partner teams. The role is especially critical during construction-to-operations transitions, where temporary systems, evolving security postures, commissioning activities, and frequent operational handoffs create elevated risk and high alarm volume.

Without centralized SOC leadership, incidents may be improperly triaged, accountability gaps may persist, escalation paths may fail, and operational visibility may become inconsistent, increasing risk to uptime, compliance, operational readiness, and customer trust.

• Responsible for security in a specified facility or region.
• Conduct theft investigations.
• Provide security for sensitive exit interviews.
• Act as liaison between company and law enforcement agency.
• Implement corporate security policies and procedures.
• May be responsible for managing contract guard personnel.

• Bachelor’s degree (or equivalent experience) in Security, Computer Science, Engineering, or related field.
• Minimum of 7 years of experience in security operations, control/monitoring center management, or physical security technology deployment in an enterprise environment.
• Demonstrated expertise with SOC/LAC design and physical security alarm monitoring platforms, such as Lenel, Milestone, Honeywell, Avigilon, Genetec, or equivalent.
• Experience implementing automation or orchestration for alarm handling, event triage, and response processes.
• Proven ability to create and update operational runbooks—not just theoretical or prior experience.
• Physical Security Information Management system (PSIM) experience.
• ONTIC experience is highly desirable.
• Familiarity with security operations playbooks, digital runbooks, and regulatory requirements for alarm/event documentation (SOC 2, PCI DSS, ISO 27001, etc.).
• Strong skills in vendor management, project coordination, and technical troubleshooting.
• Solid understanding of physical security standards.
• Ability to develop, document, and maintain operational procedures and training resources for monitoring centers.
• Excellent communicator, able to brief technical and business stakeholders, train operations teams, and report on risk and system health.

Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.