Credit Card Processing Associate - Abilene, Cypress

Job Overview

Responsible for providing excellent customer service and maintaining strong professional relationships. Assist customers with credit card account information, courteously and promptly resolve customer questions and problems, or properly refer them to appropriate personnel. Complete related record, reports, and documentation. Perform miscellaneous functions and assist with other credit card responsibilities as needed.

• Accurate entry of credit card payments.
• Receives daily mail.
• Enters payments into computer accurately.
• Ensures all payment batches are complete and in balance at the end of each day.
• Accurately changes address on accounts.
• Receives address changes by mail, fax, or letter and processes them according to credit card procedures.
• Imaging and filing all documents pertaining to credit cards with accuracy.
• Establishes and maintains effective communication, coordination, and working relations with Bank personnel and management.
• Assists branches and related departments as needed.
• Keeps management informed of any significant problems.
• Attends meetings as required.
• Performs related duties as required or assigned.
• Ensures work area is clean, secure, and well maintained.
• Completes projects and miscellaneous functions as requested or required.
• All other duties as assigned.

• Customer service is accurate, prompt, and courteous.
• Files and imaging of documents are correct, current, and well maintained.
• Researches and resolves customer problems politely and quickly.
• Maintains effective working relationships with company personnel; assistance is provided as needed.
• Management is appropriately informed of area activities and any significant problems.

• Education/Certification: High school graduate or equivalent.
• Required Knowledge: Strong Word and Excel skills. Able to master new computer programs and systems. Accurate typing skills. Knowledge of Windows XP. Able to use 10-key and telephone and other basic business equipment.
• Experience
  
  Required:
  
  Customer Service Experience.
• Skills/Abilities: Well organized; good interpersonal and public relations skills; cooperative and willing to assist others; attentive to detail; strong self‑motivator.

• Talking:
  Often required to convey detailed or important instructions or ideas accurately, loudly, or quickly.
• Average hearing to listen to conversations and receive ordinary information.
• Repetitive motion:
  Frequent and regular use of wrists, hands, and fingers.
• Average visual abilities:
  Ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.
• Physical strength:
  Sedentary work; sitting most of the time. Occasional exertion up to 10 lbs.
• Reasoning ability:
  Apply common sense to carry out detailed but uninvolved instructions and handle problems involving a few variables.
• Mathematics:
  Perform basic math, use decimals, ratios, and percentages, and interpret graphs.
• Language ability:
  Use vocabulary of 5,000‑6,000 words; read at a slow rate; define unfamiliar words; write complex sentences with proper punctuation; communicate effectively in complex sentences.

Monday – Friday: 8:00 AM – 5:00 PM (+ overtime). 40 hours a week. Typical office environment; no hazardous or significantly unpleasant conditions.

Prosperity Bank is an Equal Opportunity Employer.