Field Engineer - Customer Engineering

Field Engineer - Customer Engineering

Gigaclear, Abingdon-On-Thames, England, United Kingdom

Essential salary: £28,000 to £32,000, dependent on fibre experience and qualifications (e.g., PIA Underground, Overhead H&S, Fibre Installations).

Reporting to the Operations Manager and Senior Technician, the Field Engineer will handle a variety of tasks involved in customer installation, including traditional civils/ buried and PIA PON underground and overhead.

• Delivery of allocated work programmes, working with stakeholders to deliver on time, safely and to standard.
• Troubleshoot, diagnose and carry out installations.
• Provide a first‑class customer service.
• Manage any customer complaints, working to resolve issues in a timely manner.
• Ensure own and team's assurance across quality and Health & Safety standards.

• Previous Telecoms installations experience, ideally fibre optic networks (FTTH / FTTP).
• Previous knowledge of field civils specifications desirable – e.g., NRSWA.
• Experience delivering to pre‑defined project schedules.
• Able to understand, interpret and adhere to risk & method assessments.

• Full driving licence (manual), held for 12 months+.
• DBS check (or ability to pass).
• Ideally already hold a NRSWA Operative accreditation.

• Generous employer pension; up to 8% matched contribution.
• Income protection & life assurance.
• 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days.
• Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice.
• Unlimited access to online training and development content via our Learning Management System.
• Long service benefits and monthly employee recognition.
• Enhanced maternity and paternity provisions.
• Flexible working environment.
• Health & wellbeing initiatives and company‑founded social events.

We are a high‑growth company delivering fibre‑optic broadband to underserved rural communities in England. Started in 2010, we are expanding rapidly across England with head office in Abingdon.

All offers of employment will be subject to interview. You will undergo licence checks, drug & alcohol testing and regular monitoring as part of onboarding. Failure to pass any of these tests may result in withdrawal of the offer.

Own it, Find the Right Way, Work Together, Win Together.

Entry level

Full‑time

Engineering and Information Technology | Telecommunications