First Community Bank Job Abingdon area,Virginia USA,Customer Service/HelpDesk

Overview

At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on “community banking,” employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions, and team participation in charitable events. Through a comprehensive wellness program, employees and their families challenge themselves to healthier lifestyles and receive the necessary motivation and tools.

With over 50 locations in four states, First Community Bank offers competitive benefits and the personal service you would expect from a company that knows your community. We welcome all applicants and look forward to new colleagues joining our community!

Responsibilities

Provide customers with accurate information regarding the Bank’s products and services, handle customer inquiries, and resolve customer complaints; protect the Bank’s image and contribute positively to the achievement of the Bank’s overall goals and objectives.

Establish and promote cordial relationships with customers, ensuring prompt attendance to inquiries and solving problems to grant maximum satisfaction.

Inform and suggest new banking products to customers.

Provide information to customers on their accounts such as balance, account status, and check or payment clearing history.

Ensure that all the Bank’s policies, procedures, and regulatory guidelines are strictly complied with in the process of performing duties.

Ensure customers’ confidential information is properly protected and only used for official purposes.

Improve customers’ banking experience by ensuring that customers are attended to promptly and all banking challenges are resolved without delay.

Conduct effective checking sales presentations that result in an appropriate account recommendation and in asking for the customer’s business.

Introduce customers to the Tell-A-Friend program and provide Tell-A-Friend coupons with an enthusiastic explanation at each customer transaction.

Help customers understand their in-person and digital banking options, allowing them to select the channel that aligns best with their personal preference for doing business with the Bank.

Expand technology penetration of retail and business clients by pro-actively using the customer convenience channels offered by First Community Bank; personally using the services makes you a better customer advocate.

Qualifications

Effective listening skills demonstrated by the ability to listen to others, understand them, and propose solutions based on their points.
Patient and willing to help others in solving problems while maintaining a positive attitude.
Proven record of outstanding customer service.
Demonstrated proficiency using banking platforms and common office software and systems.
Strong verbal and written communication skills.
Excellent negotiation skills and ability to influence people.
Strong attention to detail.
Ability to lift up to 25 pounds occasionally and to stand for extended periods of time.
Ability to sit in front of a computer for extended periods of time.
Ability to travel, as needed.

Salary

The salary range is based on market data associated with the position and where the pay rate falls within the range is commensurate with experience, education, and other qualifications.

Application

Applications may be completed online at

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