Customer Service Advisor

Customer Service Advisor

£14.90 per hour | Full time Position | Long term job opportunity

Company relocation to new premises in Abingdon has created six new job vacancies locally

Location: Abingdon
Hours: 9:00am – 5:00pm, 37.5 hours per week, Monday to Friday

This is a great opportunity for experienced customer service professionals and recent graduates with strong communication skills and a genuine interest in customer service. Working for a company which offers important and innovative medical services to companies and individuals, somewhere you can make a difference.

Following the relocation of the offices to brand new premises in Abingdon, we’re looking to take on six Customer Service Advisors / Customer Service Specialists to join a friendly and supportive team in a growing and well-established business. Offering excellent training, career development opportunities and a modern working environment, this is an opportunity to build a rewarding career within a customer-focused organisation.

As a Customer Service Advisor, you’ll be responsible for delivering an exceptional experience to business customers, ensuring enquiries are handled efficiently and professionally.

Your key responsibilities include:

• Responding to customer enquiries by telephone and email
• Managing customer bookings and service requests
• Processing customer information accurately using internal systems
• Coordinating appointments, schedules and service delivery activities
• Liaising with internal departments to resolve customer queries
• Building positive relationships with customers and ensuring a high level of service at all times
• Maintaining accurate records and updating customer information
• Supporting the wider team with administrative and customer service activities

This is a varied role where no two days are the same and where you’ll play an important part in maintaining excellent customer satisfaction levels.

We would welcome your application if you have held any of these job titles before, or if you are a recent university graduate looking to begin a career in customer services:

• Customer Service Advisor
• Customer Service Representative
• Customer Support Administrator
• Customer Support Advisor
• Customer Experience Advisor
• Sales Support Administrator
• Sales Support Coordinator
• Account Coordinator
• Service Administrator
• Administrative Assistant

You’ll ideally have:

• Previous customer service, administration, customer support or sales support experience
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Good organisational and time management skills
• Microsoft Office skills including Word, Excel and Outlook
• Experience using Customer Relationship Management software (CRM) or customer management systems would be beneficial. We use Salesforce but if you have used similar software in the past, there will be training available to help you transition.

Recent university graduates with strong communication skills and a genuine interest in customer service are also encouraged to apply.

• Competitive earnings
• Generous holiday entitlement plus bank holidays
• Full training and ongoing support
• Modern office environment
• Friendly and collaborative team
• Long-term job opportunity
• Career progression and development opportunities
• Employee-focused culture

You’ll be joining a successful and growing organisation that provides specialist services to businesses nationwide. The company has built an excellent reputation for quality, customer service and employee development, offering a supportive environment where individuals are encouraged to learn, develop and progress their careers.

If you’re looking for a customer service position where you can develop your skills, work within a professional team and enjoy excellent benefits, we’d love to hear from you. Apply now for immediate consideration.