French speaking Customer Service Apprenticeship

Abingdon

A software solutions company with international operations and strong company values.

• French speaking Customer Service Apprenticeship
• Location:
  
  Abingdon
• Office Based Role with 1 day allocated studying
• Salary: up to £27,000 per annum depending on experience and eligibility

Main duties: To provide excellent customer service and learn how to provide technical support.

• - Support customers with any queries and respond in a timely manner
• - Raise and update tickets for ongoing incidents and repairs
• - Provide troubleshooting support in order to identify common faults and suggest solutions
• - Maintain accurate customer records in the system
• - Escalate tickets accordingly when the issue requires more complex technical support
• - Produce reports on any software defects and investigate re-occurrences
• - Follow Service Level Agreements to ensure customers are given the best support possible

• - Must be over 18 years of age
• - Fluent in French to high level (written and spoken) - Essential
• - Previous experience in customer service and administration - Beneficial
• - IT literate and comfortable learning new systems
• - Excellent communication and interpersonal skills
• - Dynamic and confident personality with good initiative

Up to £27,000 depending on experience and eligibility