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3rd Line Engineer - MSP
Job in
Abingdon, Washington County, Virginia, 24211, USA
Listed on 2026-05-08
Listing for:
PlanetRecruitment
Full Time
position Listed on 2026-05-08
Job specializations:
-
Engineering
Systems Engineer, Cybersecurity
Job Description & How to Apply Below
Salary: GBP
38,000 - GBP
44,000 per annum
Location:
Milton Park
- 25+ days holiday and rising (plus bank holidays)
- Electric Vehicle Scheme
- Cycle Scheme
- Discounted Gym Membership
- Paid Charity Day
- Car Parking
The Tier 3 team are tasked with handling the senior escalation of cases raised to the Service Delivery department.
In addition, a successful applicant for the role of a Tier 3 engineer, in addition to being a highly skilled generalist, will be expected to pursue at least one line of specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.).
Key Responsibilities- Manage incident and request tickets ensuring established SLA’s are met.
- Being the first point of contact for escalations from Tier 2 engineers.
- Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request.
- Monitor and maintain client’s infrastructure and systems.
- Proactively respond to monitoring alerts and notifications.
- Servicing tasks within client on/offboarding processes.
- Ensuring that all role-specific KPI’s and targets are met as an individual and as a part of the wider team objectives.
- Providing a strong, coherent and proactive communication standard when engaging with internal departments.
- Providing a strong, coherent and proactive communication standard when engaging with current and prospective clients.
- Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments).
- Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems).
- Experience working with Backup & Disaster Recovery processes.
- Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies).
- Experience with cloud led identity/management/policy systems (Intune, Entra, ABM).
- Experience with physical and hybrid hypervisor technologies (VMWare, Hyper‑V).
- Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment).
- Excellent knowledge of scripting and RPA automations.
- Excellent troubleshooting and problem resolution skills.
- Strive to continuous improvement.
- Able to work independently under pressure.
- Minimum of 4 years’ IT experience in a corporate or services environment.
- Driving licence and own transport essential.
- Experience or certification in any of the following technologies:
Watchguard, Forti Gate, Sophos, Smoothwall firewalls. - HPE/Aruba, Cisco, Dell, Uni Fi switching.
- VMWare ESXi & Microsoft Hyper‑V.
- Apple Business Manager.
- Google Workspace.
- Veeam, Datto, Acronis, Barracuda backup & disaster recovery.
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