Scheduling and Billing Specialist

Responsibilities

• Scheduling incoming referrals with the patient and referring clinician, working the electronic referral, and mailing the patient new patient paperwork.
• Managing outgoing referrals appointment for patients at referral source, verifying insurance eligibility, obtaining authorization for certain outgoing procedures and/or visits, and obtaining documentation following the patient's referral appointment.
• Fulfilling Medical Records Requests- whether it be urgent requests in the offices or sending them to STAT and following up with the status of requests for patients/companies.
• Scheduling surgeries in the pediatric and adult specialty operating rooms.
• Working closely with the OR team in utilizing block time and scheduling procedures within providers schedules.
• Obtaining pre-authorizations for procedures that we schedule within our practice and local facilities for our providers.
• Arranging surgeon schedule to accommodate urgent surgeries vs. routine surgeries.
• Coordinating surgeries scheduled with other surgeons as needed.
• Coordinating with appropriate vendors to make them aware of surgeries scheduled.
• Informing patients of scheduled procedures at local and outside facilities with our surgeons.
• Preparing/prepping clinic records for upcoming appointments and ensuring that patients have all imaging/procedures completed prior to following up with our office.
• Working work queues within Epic to fix claim edits and charge review errors.
• Scheduling peer to peer with insurance company and arranging time on providers schedule to complete.
• Answer phones, confirm appointments and address patient questions.
• Help with rescheduling appointments as needed.
• Verifying patient insurance for upcoming appointments.
• Scanning in all office documents and outside records.

• Education/
  
  Experience:
  
  Required High School Graduate and 2 years' experience in the medical field. Successful completion of a medical terminology course or must complete within one year of assuming position.
• Knowledge/Skills Abilities:
  Excellent multi-tasking and attention to detail.
• Knowledge/Skills Abilities:
  Must have ability to communicate clearly and kindly with patients, clinicians, and co-workers.
• Knowledge/Skills Abilities:
  Ability to maintain confidentiality and observe HIPAA compliance.
• Preferred:
  Completion of Medical Secretary or Medical Assistant Program.

• Shift: Day
• On Call:
  No
• Weekends:
  No
• Travel Required:
  
  No Travel
• Shift Details: 7a-330p
• City/State:
  Abingdon, VA

The range for this position is $16.25-$23.13. Actual rate is dependent upon experience.

Johnston Memorial Hospital