2nd Line Engineer

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Salary: GBP
35000 - GBP
40000 per annum

Position: 2 nd Line Engineer

Location:
Abingdon

Our client is a fast-growing ICT Services & Solutions provider for businesses and schools across the South of England.

This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing exemplary customer service.

• To manage all incidents and customer requests from receipt to resolution and closure
• Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix
• Supporting the implementation of cloud solutions
• Incident and problem management – taking over from 1st line engineers where escalation is required
• Provide exceptional service support to internal and external customers
• To ensure service level agreement standards are met
• To promptly complete any admin paperwork and documentation
• Keep accurate records of all site information using IT Service Management tools
• Promote best practices and adhere to change control process

• Experience in a service delivery environment
• Working knowledge and practical experience of cloud migration, MS Endpoint Manager, Azure AD, Sharepoint and Google Workspace
• Proven experience of delivering to SLAs
• Demonstrated understanding of technical troubleshooting and fault finding

You must have a full UK driving licence and own a vehicle for this position. Employment will be subject to a satisfactory Enhanced DBS check.

Our client prides themselves on developing individuals to reach their full potential. We are committed to pairing the right roles with the right people and to developing people’s strengths whilst continuously encouraging thinking outside the box.

As a part of the group here you will be working with and learning from a team of experts with a true passion for what they do and a real drive for staying at the forefront of tech innovation.

• Friendly team
• Skills assessment and personalised progression plans
• Microsoft Gold Partner and Google Partner
• Microsoft and Google training courses, accreditations and exams
• One-to-One training
• Company healthcare available
• Social & team building activities