Adviceline Generalist Adviser

About the Role

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Here at Citizens Advice Oxfordshire, we are looking for a motivated, enthusiastic, and compassionate individual to join our team delivering a quality‑assured telephone advice service to clients across Oxfordshire. Providing advice through our Core service, this role will be managed by one of our Advice Service Managers and supported by our Advice Session Supervisors, and can be based from any of our Oxfordshire offices.

Deliver telephone advice to clients, ensuring a high standard of service and adherence to our Core Advice Service guidelines.

Ideal applicants will:

• Have experience working with an Advice agency or other client‑facing advice roles.
• Demonstrate a true passion for helping people and a strong commitment to the aims and principles of our service.
• Be willing to undertake a trainee position if they otherwise meet the person specification.

For full details on the role and how to apply please visit