Automotive Service Writer

Benefits:

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Midway Automotive Corp is looking for a motivated and customer-focused Automotive Service Writer to join our team in Abington, MA! This is your opportunity to be the vital link between our valued customers and our skilled technicians, ensuring every vehicle gets the care it deserves. If you thrive in a fast-paced environment and have a passion for the automotive industry, we want to hear from you!

Greet customers and conduct vehicle walkarounds to assess service needs and document concerns

Write accurate and detailed repair orders and service estimates

Communicate repair recommendations, timelines, and costs clearly to customers

Coordinate workflow between customers and service technicians to ensure timely vehicle completion

Follow up with customers on vehicle status updates and obtain approvals for additional repairs

Upsell recommended maintenance services and manufacturer-suggested repairs

Process invoices, payments, and warranty claims accurately upon vehicle delivery

Prior experience as a Service Advisor, Service Writer, or in a customer-facing automotive role preferred

Strong knowledge of automotive systems, maintenance schedules, and repair terminology

Excellent communication and customer service skills

Ability to multitask and manage a high-volume service drive efficiently

Experience with automotive service software (e.g., CDK, Reynolds & Reynolds) is a plus

Valid driver's license with a clean driving record

Team-oriented, professional, and detail-driven mindset

Midway Automotive Corp has been a trusted name in automotive sales and service in Abington for over 27 years