Receptionist - UAE National - Al Qurm Charter School

Job Description

AQS follows the US Curriculum and is a large and thriving Charter School, with over 600 students from KG1 to Grade 5. The AQS aim is to be a collaborative, student‑centred school, to constantly develop staff, to develop stakeholder voice and to keep evolving in our practice, demonstrating a change‑agent attitude.

The successful candidate will be closely aligned with our core values:
Respect, Collaboration, Passion, Integrity and Excellence and our ethos, “Aspire, Believe, Achieve.”

This is an exciting opportunity to join the highly successful Aldar family of schools and to help shape the future of Abu Dhabi’s leading school group.

• Deliver high quality customer service to all visitors and staff, representing the Academy in a professional manner.
• Greet visitors in a friendly and helpful manner.
• Have a strong knowledge of the key information about the Academy.
• Offer guidance and assistance to parents through the student registration and admission process during the initial enquiry stage.
• Provide general clerical/administrative support (e.g., updating attendance registers, photocopying, filing, faxing, completing standard forms, responding to routine correspondence).
• Undertake word‑processing and other IT‑based tasks (e.g., database, Excel, Internet research).
• Produce lists/information/data as required (e.g., class lists).
• Sort and distribute mail.
• Attend and participate in relevant meetings as required.
• Answer, screen and forward incoming phone calls in a friendly and professional manner (following our standard telephone etiquette/protocol).
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures).
• Provide basic and accurate information in‑person and via phone/email.
• Assist Admissions team with in‑bound and out‑bound calls.
• Log admissions enquiries into the MIS – database.
• Perform other clerical receptionist duties such as filing, photocopying and printing.
• Arrange transportation for visitors when required.
• Provide accurate and comprehensive information about the school, including the curriculum, education level and tuition fees.
• Respond to telephone calls and enquiries courteously and direct calls to appropriate personnel, using the Referral System.
• Assist with tasks assigned as and when required by the management team.
• Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.
• Perform other duties as requested by direct and dotted‑line reporting managers/supervisors.

• High School Certificate/Diploma or Bachelor Degree Certificate.

• A minimum of 2 years of experience in a customer‑focused role in the region.
• Experience in the education field is preferred.

• Fluent English communication skills, written and oral.
• Arabic speaker is preferable.
• Strong interpersonal skills to aid in daily contact with parents in a diverse multi‑cultural environment.
• Excellent office management skills.