Administrator - Government Relations; Shift

Job Description

Join Etihad Airways and play a vital role in supporting our Airport Operations team. As an Administrator, you will provide administrative and operational support to a fast‑paced function responsible for managing transit and emergency visa processes for guests travelling through Abu Dhabi.

This position is based at Zayed International Airport and operates on a mandatory 24/7 rotational shift pattern comprising 12‑hour shifts (2 day shifts, 2 night shifts, followed by 4 days off). Candidates must be comfortable working both day and night shifts as part of a continuous operational environment.

Working within this operational setting, you will coordinate a range of administrative activities, process documentation, liaise with internal and external stakeholders, and ensure the accurate handling of government‑related applications and records. This role is ideal for a detail‑oriented UAE National who enjoys working in a dynamic airport environment and thrives on delivering exceptional service.

Please note: This is an operational airport‑based role and is not a standard office‑hours position. Successful candidates will work a rotating 12‑hour shift schedule supporting a 24/7 operation.

• Process and review administrative documentation, applications and records in accordance with established policies and procedures.
• Support the administration of transit visa, emergency visa and related operational processes.
• Prepare reports, summaries and documentation required by the business.
• Coordinate submissions and follow‑up activities with government entities and external stakeholders where required.
• Respond to routine enquiries from internal and external customers in a professional and timely manner.
• Maintain accurate records, databases and filing systems while ensuring data integrity and confidentiality.
• Use a range of business systems and software applications to manage daily activities and reporting requirements.
• Monitor and track applications, documentation and approvals to ensure service standards are met.
• Assist with administrative projects and operational initiatives as required.
• Support team members in maintaining smooth day‑to‑day operations within a shift‑based environment.

• UAE National (with Family Book).
• High School Certificate with a minimum of 2 years’ relevant administrative experience, or a Bachelor’s Degree with no prior experience required.
• Previous experience in administration, customer service, government liaison, documentation processing or related support functions is advantageous.
• Experience preparing or submitting applications to government entities is preferred.
• Strong communication skills in both Arabic and English.
• Strong attention to detail with the ability to manage multiple tasks accurately.
• Proficient in Microsoft Office applications and general business systems.
• Must be willing and able to work a rotational 24/7 shift pattern, including day shifts, night shifts, weekends and public holidays.
• Experience working in an operational, customer‑facing or airport environment is advantageous.