Aladdin Business, Client Engagement - Associate or Vice President

About this role

The Aladdin Client Engagement (ACE) group manages the partnerships formed with each Black Rock Solutions client and is the trusted advisor, problem solver and business partner to Aladdin clients. They are the key point of contact and are charged with driving, deepening and growing the relationship over time through product and analytics knowledge. The Client Manager is highly focused on understanding the needs and evolving priorities of client organisations and on providing analytical and investment process solutions that leverage the capabilities of the entire Black Rock Solutions organization.

Are you a highly motivated professional interested in building a career in Fintech Technology? Do you want to be part of a team that shapes and improves our client’s investment processes? Can you deliver in a fast‑paced environment and demonstrate resilience in the face of challenges? If this sounds like you, then join the Aladdin® business.

As a member of one of Black Rock’s fastest growing areas you will have the commercial and client‑facing skillset to work on the complete investment lifecycle, leveraging cutting edge technology to help some of the largest institutions and investors in the world.

• Own relationships with client teams including senior management to understand their business objectives and needs, and help them use Aladdin expertise to achieve their firm’s goals
• Serve as a trusted advisor to our clients, driving to identify, understand, and solve complex analytical problems
• Partner with senior client stakeholders to shape business objectives into measurable commercial outcomes that strengthen long‑term relationships and drive account growth
• Drive engagement campaigns with end users and go‑to‑market strategies to increase Aladdin penetration and commercial outcomes within assigned client segments
• Build strong internal relationships within the Aladdin Business, and the wider Black Rock, in support of your clients
• Develop a deep understanding of your client’s business objectives, and help leverage Aladdin expertise to achieve their organization’s goals
• Provide impactful solutions, combining investment lifecycle expertise with your knowledge of financial markets
• Work closely with Aladdin product managers, developers, and financial modelers to further the value proposition of the Aladdin platform

• The feel of a start‑up with the backing of the world’s largest asset manager
• A dynamic environment with professional growth opportunities and a welcoming employee culture
• Sophisticated clients who call on our expertise to achieve strategic objectives ranging from streamlining workflows to implementing creative and innovative solutions
• An organization that prides itself on delivering a superior user experience

• 4+ years of experience in a Financial Services, Technology, Consulting or Buy Side firm
• Undergraduate degree in Business Management, Computer Science, Economics, Accounting, or Finance is preferred.
• Familiarity with capital markets instruments (equities, fixed income, derivatives) including private markets such as private equity, infrastructure, real assets etc.
• Familiarity with buy‑side investment management or middle‑office workflows
• A consultative approach to understanding client needs and a passion for solving problems, combined with a commercial mindset and drive for revenue generating opportunities
• Strong communication skills, demonstrating clarity, influence, and consistency in interactions across internal and external audiences
• Strong interest in technology, with prior knowledge of databases and an aptitude for learning new systems
• A self‑starter mindset and drive to succeed in a fast‑paced, high‑intensity environment, working as part of a multi‑disciplinary global team
• Emotional ownership, pride in what you do and a strong team ethos
• Fluency in English, with Arabic as a plus.

• Prior experience in client relationship management, sales, Aladdin, or other financial technology is a plus.
• Strong project management skills, and the ability to deliver large complex projects.
• Familiarity with maintaining a CRM like Microsoft Dynamics is a bonus
• Understa…