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Data Scientist

CX Governance & Quality Assurance Lead

Job in Abu Dhabi, UAE/Dubai
Listing for: Confidential Careers
Full Time position
Listed on 2026-02-05
Job specializations:
  • Business
    Data Scientist
Salary/Wage Range or Industry Benchmark: 120000 - 200000 AED Yearly AED 120000.00 200000.00 YEAR
Job Description & How to Apply Below
A leading service company is seeking a Contact Center CX & Governance Officer in Abu Dhabi. This role involves owning the customer experience governance framework and overseeing outsourced contact center operations. The ideal candidate will have 6–9 years' experience in contact center governance and a strong understanding of customer treatment compliance within regulated environments. A bachelor's degree in a related field is required, along with proven experience in quality assurance and complaint management.
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