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aqary investement and development | Full time
Real Estate Quality Assurance Specialist (QA)Abu Dhabi, United Arab Emirates | Posted on 05/01/2026
We are looking for a Real Estate Quality Assurance Specialist (QA) to ensure the quality of real estate operations within the company by reviewing listings, validating data accuracy, monitoring customer interaction quality, and ensuring full compliance with established standards and procedures. The role aims to enhance overall operational performance and increase customer satisfaction.
Responsibilities:- Review and audit all real estate listings before and after publication to ensure:
- Accuracy of data (price, location, size, and property details)
- Quality of content (descriptions and images)
- Compliance with company listing standards
- Monitor data entry quality across company systems (CRM / ERP)
- Manage and monitor lead quality:
- Measure response time efficiency
- Track the full customer journey
- Analyze reasons for lost deals and drop-offs
- Evaluate sales team performance in terms of:
- Compliance with SOPs (Standard Operating Procedures)
- Quality of customer communication
- Prepare periodic reports including:
- Recurring errors and issues
- Key performance indicators (KPIs)
- Improvement recommendations
- Develop and continuously update quality standards for real estate operations
- Coordinate with Sales, Marketing, and Listing teams to improve service quality
- 3–5years of experience in real estate or real estate operations
- Strong understanding of real estate market dynamics
- Experience working with CRM / ERP systems
- Strong analytical skills and high attention to detail
- Ability to identify errors and perform root cause analysis
- Proficiency in Excel or data analysis tools is a strong plus
- Ability to work under pressure while maintaining high quality standards
- Highly organized, disciplined, and process-oriented mindset
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